Executive Call Center Quality Jobs Opening in Novartis Healthcare Pvt Ltd at Hyderabad
FEATURED JOBExecutive Call Center Quality
Job Description
Extensive Industry Experience: Offering over 11 years of progressive expertise in the Business Process Services (BPS) sector, specializing
in technical support, customer service, and inbound process management across technology, telecom, logistics, and aviation domains.
Service Excellence & Performance Optimization: Expertise in team leadership, performance optimization, and client engagement, with a
strong record of accomplishment of enhancing service delivery, meeting SLA commitments, and improving customer satisfaction scores.
Operational Efficiency & Process Enhancements: Instrumental in reducing escalation resolution time and improving operational
efficiency by implementing process enhancements, structured audits, and optimized communication strategies.
Data-Driven Decision Making: Strategically adept in leveraging data-driven insights and KPI monitoring to align service operations with
organizational goals, ensuring measurable impact on customer retention and business growth.
Technical & Process Expertise: Skilled in escalation management, CRM systems, knowledge base administration, and quality assurance
practices, with hands-on expertise in troubleshooting complex software and broadband-related issues.
Client Relationship & Stakeholder Engagement: Accomplished in fostering strong client relationships through proactive engagement,
process transparency, and continuous improvement initiatives, contributing to long-term customer loyalty and operational excellence.
