Executive - Contact Center Support Jobs Opening in TRIDAT TECHNOLOGIES PRIVATE LIMITED at Ghatkopar East, Ghatkopar West, Vikhroli, Mumbai, Mumbai Suburbs, Navi Mumbai

Hello,

Greetings for the day !!!

Tridat Technologies is hiring “Executive - Contact Center Support' for one of the IT based organization focused into payment industry based @ Mumbai !!!

POSITION NAME: Executive - Contact Center Support

DEPARTMENT : Operations

LOCATION: Vikhroli - Mumbai

HIGHEST EDUCATIONAL QUALIFICATION: Min. HSC

AREA OF EXPERTISE/ KEY ROLE & RESPONSIBILITIES:

· Manage inbound and outbound calls in a timely manner.

· Follow communication “scripts” when handling different topics.

· Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

· Keep records of all conversations in our call center database in a comprehensible way.

· Frequently attend educational seminars to improve knowledge and performance level.

· Meet personal/team qualitative and quantitative targets.

· Understanding the functioning of the system.

· Collaborating with other verticals.

OTHER SKILLS:

· Previous experience in a customer support role.

· Strong phone and verbal communication skills along with active listening

· Customer focus and adaptability to different personality types. s

COMPETENCIES:

· Good verbal and written communication skills.

· Data presentation skills

· Independent and Proactive

YEAR OF EXPERIENCE: Fresher or Experienced

SHIFTS: 24*7 rotational shift

WORKING DAYS: 6 days working (any 2 day offs in 15 days)

PREFERRED LANGUAGE: English, Hindi & Marathi

EMPLOYMENT MODE: Permanent

1. What are the job requirements to apply for this Executive - Contact Center Support job position?
   
   • Ans: A candidate must have a minimum of 0 to 2 year experience as an Executive - Contact Center Support


2. What is the qualification for this job?
   
   • Ans: The candidate can be a Graduate from any of the following: Diploma, 12th Pass (HSE)
   
   
3. What are the salary requirements for this job?
   
   • Ans: The salary range is between 12000 and 25000 Monthly. The Salary will depend on the interview. This Executive - Contact Center Support is a Full Time in Mumbai, Mumbai Suburbs, Navi Mumbai.
   
   
4. What is the hiring Process of this job?
   
   • Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
   
   
5. This Executive - Contact Center Support is a work from home job?
   • Ans: No ,its not a Work from Home Job.
   
   
6. How many job vacancies are opening for the Executive - Contact Center Support position?
   
   • Ans: There are immediate 10 job openings for Executive - Contact Center Support in our Organisation.