Executive - Customer Care Jobs in Thrissur - Anvita Tours2Health Pvt.Ltd Infopark
Executive - Customer Care
Job Description
Job Title: Executive - Customer Care, Support &Coordination
Company: Anvita Tours2Health Pvt.Ltd
Qualification:
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Graduate with good verbal communication in English (Any Degree and Freshers can also apply-Female Candidates only).Knowledge of Hindi or Tamil will be an added advantage.
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Job seekers with prior experience of 6 months & above in telesales / lead generation would be preferred.
Experience: 0-1 yrs
Job Description:
The person will be responsible for
- Guiding customers how to use the services, training them on new updates on the site
- Giving Service calls to all the Existing customers. Resolving New & Existing client’s queries and complaints.
- Preparing website site map, schedule work to programmer, designer, send designs and completed work to customers over email and communicate the same over telephone.
- Take requests from customers. Also, verify if request from customers are approved for work and act as a bridge between the production staff and customers.
- Follow up with the customer for balance payments, renewals. Send Proforma Invoice, Renewal Invoice, Part Payment Invoice and Receipts
Key Responsibility Areas:
- Coordinate with client and the designated teams for designing of websites, mail, newsletters, logos and other related works.
- Keeping track of the designing process.
- Follow up with client and the respective teams.
- Ensure timely completion of work and escalate delay any if to the management and also if required to the customer.
- Follow up with the customer for balance payments, renewals. Send Proforma Invoice, Renewal Invoice, Part Payment Invoice and Receipts.
Required Skills:
- Knowledge of MS Office and computer is must
- Should have good knowledge of internet and how to use internet.
- Immediate joining