Executive - Customer Support Jobs in Chennai

Executive - Customer Support

Animaker Inc.

0 to 3 Years

Not disclosed

Expired

Posted: 17 Jun 20

About The Company

As a fast-paced startup with revolutionary, innovative products in visual content creation space, we aim to create a difference and delight our customers.
We have over 4.9 million users from 250+ countries; 78 + of them are Fortune 500 companies like Wal-mart, Ford, GM, GE, AT&T, Microsoft, Google, Unilever, etc.
We are the recipients of various accolades such as - Smart Startup- for the year 2017 by Economic Times, - One of the top startups in Europe- by TheNextWeb, - Best Startup- by CII (under the category, Information technology startups), one of the top 50 startups in 2018 by Smart CEO.

Job Description

Animaker is looking for a quick-witted Customer Support Specialists who can provide product information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

As a Customer's go-to person, your typical day might include the following :

Take ownership of user issues reported and resolve it.
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Prepare product reports by collecting and analyzing customer information
Suggest solutions when a product malfunctions
Utilize computer technology to handle high call volumes/emails.

This job might be for you if you have :

Proven Customer Support experience
Good in problem analysis and solving, troubleshooting, requirement Analysis
Solid verbal, written, presentation and interpersonal communication Skills
Strong phone contact and email query handling skills and must be an active listener
Customer orientation and ability to respond to different personalities.
Basic knowledge in C, C++, HTML and CSS
Expertise in DBMS
A quick learner with a deep understanding of the Product is a must.
Willing to work in rotational shift.

Education: B.E/B.Tech or MCA

You Can Expect The Following From Us