Executive Online Reputation Management Non Voice Jobs Opening in FCB Kinnect Media Pvt Ltd at Parel, Mumbai

Executive Online Reputation Management Non voice

FCB Kinnect Media Pvt Ltd

0 Years

12000 - 23000 Monthly

Expired

Posted: 29 Jul 23

Job Description

Qualification: Any Degree / Diploma in Media
Should have excellent communication skills in English.
Should be a good team player

Should have basic understanding about various social media platforms

Should able to learn quickly

ROLES & RESPONSIBILITIES:

· Actively monitor and review user comments, suggestions, feedback and complaints across social handles and platforms manually and using the related tools wherever possible

· Connect, converse and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.

· Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.

· Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.

· Acknowledging compliments showcasing the same on brand social media pages.

· Effectively identifying and utilizing social listening tools for response management.

· Sharing the brand comments on real-time basis with the respective brand associates/managers.

· Categorize data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully.

· Assist the brand to effectively position itself, eliminate weak-links, leverage strength-points and tap the target audience by collecting, collating and sharing insights through analysis of incoming audience’s comments, conversations, complaints and feedbacks about the brand.

· Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better

· Benchmarking our brand against competition on the same metrics

· Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action

More information about this Executive Online Reputation Management Non voice Job

Please go through the below FAQs to get all answers related to the given Executive Online Reputation Management Non voice job

What are the job requirements to apply for this Executive Online Reputation Management Non voice job position?
- Ans: A candidate must have a minimum of fresher as an Executive Online Reputation Management Non voice

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BA, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 12000 and 23000 Monthly. The Salary will depend on the interview. This Executive Online Reputation Management Non voice is a Full Time in Mumbai.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Executive Online Reputation Management Non voice is a work from home job?
- Ans: Yes,its a Work from Home Job.
How many job vacancies are opening for the Executive Online Reputation Management Non voice position?
- Ans: There are immediate 1 job openings for Executive Online Reputation Management Non voice in our Organisation.