Executive Operations Jobs in Bangalore - Teleperformance
Job Description
POSITION: Consultant
JOB SUMMARY:
- To handle queries and complaints from customers tactfully, provide excellent customer experience at every interaction and ensuring end to end resolution by taking complete ownership for the customer in every transaction.
- The goal is to gradually achieve superior customer engagement and ensure a significant improvement in customer experience.
- Being a part of this team also means to be the whistleblower, highlight issues impacting customers both external and internal.
QUALIFICATION / ELIGIBILITY CRITERIA: (Pre Requisite)
- Graduate in any stream
- Minimum Consultant role
- Should have at least 1 year of relevant work experience
- Language capabilities – English & Hindi (Written & Verbal) – one additional regional language would be added advantage.
- Diversity ratio Male/Female – 70:30 ratio
SELECTION PROCESS:
- All qualified / eligible applicants will go thru the following screening process
- Pre Screening – (to be done by the Vendor)
- Versant India (VETI) voice evaluation, Merit Trace WET & CSOQ Evaluation
- Typing test – Minimum of 30 words per min with 85% accuracy
- Compose/Draft an Email Response –Response to be grammatically correct with appropriate punctuation and sentence construction.
- Background Verification – ID Proof, Address proof, educational records & previous employment (originals to be verified)
Job Particulars
About Company
Teleperformance SE is an omnichannel company headquartered in France.[1] The company specializes in outsourced omnichannelcustomer experience management, also known as Business Process Outsourcing (BPO).[2] The company provides customer acquisition, customer care, technical support, debt collection, social media, and other services around the world. Teleperformance has 300,000 employees[3] across 350 contact centers in 80 countries and serves over 170 markets.[4][5] Countries in which Teleperformance operates include France, Lebanon,the United Kingdom, Albania, Brazil, Chile, Philippines, Guyana, India, China, Canada, Mexico, Colombia, Norway, Italy, Greece, Portugal, the United States, Dominican Republic, El Salvador, Australia, the Netherlands, Suriname, Egypt,United Arab Emirates, Romania, Russia, Sweden, Germany, Poland, Slovak Republic and Czech Republic.[6][7]
Teleperformance is one of the world's largest BPO companies; it is valued at $5.3 billion.
