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EXECUTIVE – PARTNER DELIGHT Jobs in Bangalore - Radical Minds

EXECUTIVE PARTNER DELIGHT
Radical Minds
Any Graduate, Any Post Graduate
0 to 3 Years
EXECUTIVE – PARTNER DELIGHT Jobs in Bangalore - Radical Minds
Last Date 12 Nov 2019
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Radical Minds - Job Details

Date of posting: 13 Sep 19
EXECUTIVE – PARTNER DELIGHT

Job Category: Partner Delight Executive

Job Type: Full Time

Job Location: Bangalore

PRINCIPAL RESPONSIBILITIES:
  • Provides prompt, efficient and high-quality service to Swiggy restaurants (partners) through email & phone.
  • Demonstrates ownership of every Partner interaction to achieve successful first-time resolution on all contacts 
  • Works with multiple technology applications and features to resolve Partner contacts.
  • Demonstrates the ability to work independently while using departmental resources, policies, and procedures
  •  Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance 
  • Follows up with the clients for any special requirements.
  • Maintenance of customer complaints.
  • Customer feedback & surveys.
  • Highlight customer issues to the concerned authorities.

CRITICAL SKILLS REQUIRED:
  • Demonstrated effective, clear and professional written and oral communication and attention to detail.
  • Ability to embrace constant change with flexibility.
  • Schedule flexibility to work at weekends.
  • Intermediate MS Office applications specifically Excel (preferably).
  • Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is a must.
  • Relevant field experience will be preferred.
  • Excellent spoken and written communication skills
  • Knowledge of Customer’s Culture
  • A versant score of 4+
  • Willingness to work in 24×7 (22 hours currently) environment and rotational shifts.
  • Excellent teamwork and ability to work in a distributed delivery environment.
  • Should be proactive and with customer service approach.

CANDIDATE SPECIFICATION: 
  • Any Graduate / Post Graduate.
  • Fresher and Experience Candidate may Apply.
  • Should be comfortable with Inbound.
  • Must be flexible working in shifts.
  • Agents should possess grammatically correct communication skills in written and Verbal English.
  • Should be proactive and with customer service approach.

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Job Category : 1 to 3 Yr Exp,Recruitment
Hiring Process : Face to Face Interview
Who can apply : Freshers and Experienced (0 to 3 Years )

About Radical Minds

Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance. 

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This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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