EXECUTIVE – PARTNER DELIGHT Jobs in Bangalore - Radical Minds
EXECUTIVE PARTNER DELIGHT
Radical Minds
Expired
Posted: 13 Sep 19
Job Description
EXECUTIVE – PARTNER DELIGHT
Job Category: Partner Delight Executive
Job Type: Full Time
Job Location: Bangalore
PRINCIPAL RESPONSIBILITIES:
- Provides prompt, efficient and high-quality service to Swiggy restaurants (partners) through email & phone.
- Demonstrates ownership of every Partner interaction to achieve successful first-time resolution on all contacts
- Works with multiple technology applications and features to resolve Partner contacts.
- Demonstrates the ability to work independently while using departmental resources, policies, and procedures
- Maintains high-performance metrics such as quality, productivity, first contact resolution, and attendance
- Follows up with the clients for any special requirements.
- Maintenance of customer complaints.
- Customer feedback & surveys.
- Highlight customer issues to the concerned authorities.
CRITICAL SKILLS REQUIRED:
- Demonstrated effective, clear and professional written and oral communication and attention to detail.
- Ability to embrace constant change with flexibility.
- Schedule flexibility to work at weekends.
- Intermediate MS Office applications specifically Excel (preferably).
- Bilingual English/Hindi with 90% proficiency in both languages, third language proficiency is a must.
- Relevant field experience will be preferred.
- Excellent spoken and written communication skills
- Knowledge of Customer’s Culture
- A versant score of 4+
- Willingness to work in 24×7 (22 hours currently) environment and rotational shifts.
- Excellent teamwork and ability to work in a distributed delivery environment.
- Should be proactive and with customer service approach.
CANDIDATE SPECIFICATION:
- Any Graduate / Post Graduate.
- Fresher and Experience Candidate may Apply.
- Should be comfortable with Inbound.
- Must be flexible working in shifts.
- Agents should possess grammatically correct communication skills in written and Verbal English.
- Should be proactive and with customer service approach.
Job Particulars
Role hr admin
Education Any Post Graduate, Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id698164
Job Category 1 to 3 Yr Exp , Recruitment
Locality Address
State Karnataka
Country India
About Company
Radical Minds assist in logistics management in a way which helps companies to become bigger, better and more profitable. Our services are cost saving, flexible, & improves performance.
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