Executive Technical Support Jobs in Navi Mumbai - Newgen Software Technologies LTD
Executive Technical Support
Job Description
- The incumbent will be responsible for :
- Act as a bridge between Client and Development/Implementation teams.
- Manages and maintain server and client configurations.
- Problem Identification and Resolution.
- Investigate the issues reported by users and provide the solution for L1 issues.
- Investigate issues reported by users and coordinate with L2 & L3 teams for resolution.
- Preventive Monitoring &Maintenance. Expert in all types of log analysis.
- User acceptance testing and user Hand Holdings.
- The incumbent must be BCA/B.Sc(IT)/B.Tech(ECE/EIE/EEE) (with 60% throughout academic standard)froma reputed institute, with 0-3 years of relevant industry experience.
- The candidate should have good interpersonal, communication skill and troubleshooting skills.
- Good knowledge of OS and Application/Web Server is must.
- Good Knowledge of cloud architecture (AWS/Azure) is required.
- Good knowledge of MSSQL or Oracle database (concepts, query writing skills), OS, application server (JBoss, WebLogic or WebSphere) and programming skills.
- Should have: Leadership abilities, self-driven, critical thinking, analytical skills, flexibility, adaptability to work schedules, effective verbal & written communication,customer service skills, presentation & report generation skills, time management, self-confidence, open to changes & challenges, eye for detail, perseverance, discreetness & diplomacy, sound independent decision making and team work.
- Should be flexible for 24*7 (rotational shifts).
Job Particulars
About Company
Newgen Software is a leading global provider of Business Process Management (BPM), Enterprise
Content Management (ECM), Customer Communication Management (CCM) and Case Management
solutions with a global footprint of 1300+ installations in 61+ countries with large, mission critical
solutions deployed at the world's leading Banks, Insurance firms, BPO's, Healthcare Organizations,
Government, Telecom Companies & Shared Service Centers.
Newgen's Quality Systems are certified against ISO 9001:2008 and Information Security Standard, ISO
27001:2013. Newgen has been assessed at CMMi Level3.
Envisaging the need for reinventing workplaces, that allows businesses to collaborate without barriers,
Mr. Diwakar Nigam, founding member of NASSCOM, incepted Newgen Software in 1992.
Since its inception Newgen has been driving Digital Transformation for businesses by designing and
delivering innovative software products and solutions of highest quality.
Newgen provides Imaging and Workflow solutions to organizations across industries, automating
their key business processes and establishing paperless operations. Newgen has also developed
highly configurable point solutions for addressing specific business needs of various industries.
Newgen's Implementation methodology and soft templates of industry best practices have been
recognized time and again by leading Analyst firms. Newgen has been positioned in the Wave
Reports and also in the Magic Quadrants for intelligent Business Process Management (iBPM),
Enterprise Content Management (ECM), Customer Communication Management (CCM) and BPMPlatform- Based Case Management frameworks.
