Experienced IT Technical Support Specialist Jobs Opening in Network Consultancy Services at Thrissur
Job Description
We are seeking an Experienced IT Technical Support Specialist who is fluent in English and has hands-on experience in:
· Cisco & Meraki Switches, Routers, Wi-Fi Access Points
· Fortinet VPN devices
· Windows 365 and Azure
· Windows Server Domain Controllers
Key Responsibilities:
1. End-User Support
-
Serve as the first point of contact for users seeking technical assistance via phone, email, ticketing systems, or in person.
-
Troubleshoot and resolve hardware, software, and network-related issues on desktops, laptops, printers, and mobile devices.
-
Provide support for business applications including Microsoft 365, collaboration tools, VPNs, and security software.
-
Deliver professional and timely support with a focus on user satisfaction and problem resolution.
2. Systems and Hardware Management
-
Install, configure, and maintain IT hardware including desktops, laptops, printers, scanners, and mobile devices.
-
Perform routine maintenance and updates on systems to ensure smooth operation and security compliance.
-
Maintain and support operating systems such as Windows 10/11, macOS, and occasionally Linux.
-
Set up new employee workstations, including software installation, user account configuration, and peripheral setup.
3. Network and Connectivity Support
-
Troubleshoot LAN, WAN, and Wi-Fi connectivity issues, collaborating with network engineers when necessary.
-
Monitor and resolve VPN-related access problems for remote users.
-
Ensure reliable network access across all departments, maintaining minimal downtime.
4. Account and Access Management
-
Manage user accounts in Active Directory, Microsoft 365, and other enterprise platforms.
-
Maintain appropriate access levels for users based on job roles and security policies.
-
Assist with password resets, multi-factor authentication, and identity verification.
5. Documentation and Reporting
-
Maintain detailed documentation of support requests, solutions, and recurring issues using the company’s ticketing system (e.g., ServiceNow, Zendesk, or Jira).
-
Contribute to the development and updating of IT knowledge bases, FAQs, and training resources for users.
-
Provide input on areas of improvement and suggest preventative measures for common problems.
6. Security and Compliance
-
Assist in maintaining IT security standards including antivirus software, encryption protocols, and secure configurations.
-
Educate users on best practices for data security and phishing prevention.
-
Support the IT team in compliance initiatives, including regular system audits and patch management.
7. Technical Projects and Initiatives
-
Participate in company-wide IT projects such as hardware upgrades, software deployments, system migrations, and cloud integration.
-
Collaborate with other IT professionals on strategic initiatives and improvements to infrastructure or workflow.
-
Evaluate and recommend new technologies or solutions that align with business needs and industry standards.
More information about this Experienced IT Technical Support Specialist Job
Please go through the below FAQs to get all answers related to the given Experienced IT Technical Support Specialist job
- What are the job requirements to apply for this Experienced IT Technical Support Specialist job position?
- Ans: A candidate must have a minimum of 3+ year experience as an Experienced IT Technical Support Specialist
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BE/B.Tech
- What are the salary requirements for this job?
- Ans: The salary range is between 66000 Monthly. The Salary will depend on the interview. This Experienced IT Technical Support Specialist is a Full Time in Thrissur.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Experienced IT Technical Support Specialist is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Experienced IT Technical Support Specialist position?
- Ans: There are immediate 1 job openings for Experienced IT Technical Support Specialist in our Organisation.
Job Particulars
About Company
