Female Telecaller Jobs Opening in M&S SERVICES at Kodambakkam, Chennai
Job Description
Job Summary:
A Female Telecaller is responsible for handling outbound and inbound calls to communicate with potential or existing customers. The primary objective is to promote products or services, generate leads, support customer queries, or gather feedback—depending on the business requirement. This role is a key part of the sales and customer service process, requiring excellent verbal communication skills, politeness, and a confident approach.
The ideal candidate is someone who is well-spoken, patient, organized, and able to connect with people over the phone while achieving daily call targets and maintaining accurate records.
Key Responsibilities:
1. Outbound Calling:
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Make outbound calls to prospective customers using the contact list or leads provided.
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Introduce the company’s products/services and explain their features and benefits.
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Convince customers to take interest, book appointments, or make purchases, depending on the campaign.
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Follow up on previous interactions to maintain customer engagement and improve conversion chances.
2. Inbound Call Handling:
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Receive incoming customer calls and address their queries regarding products, services, or orders.
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Provide information clearly and accurately to ensure high customer satisfaction.
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Forward calls to relevant departments when queries are beyond the telecaller’s scope.
3. Lead Generation & Follow-ups:
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Identify potential leads during calls and share qualified leads with the sales or marketing team.
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Maintain a structured follow-up schedule to convert interested prospects into customers.
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Keep customers informed about ongoing promotions, discounts, or new product launches.
4. Database Management:
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Maintain and update customer databases and call logs with details of each interaction.
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Ensure accuracy and completeness of records in CRM or Excel sheets.
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Tag calls as per outcome (interested, not interested, callback, converted, etc.).
5. Customer Service & Feedback:
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Collect customer feedback and suggestions and report them to management for improvement.
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Assist in resolving minor complaints or issues raised during the call.
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Escalate any complex issues to the appropriate team and follow up for resolution.
6. Reporting & Coordination:
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Submit daily or weekly reports on call volume, success rate, and customer responses.
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Coordinate with sales executives, marketing teams, or customer support as needed.
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Attend training sessions and meetings to stay updated with company products and call guidelines.
Key Skills:
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Excellent verbal communication in Hindi, English, or regional language
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Polite, respectful, and persuasive communication style
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Active listening and ability to understand customer needs
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Confidence and clarity while speaking on the phone
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Basic knowledge of computers and MS Office (Excel, Word)
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Familiarity with CRM software is a plus
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Target-oriented mindset with good time management
More information about this Female Telecaller Job
Please go through the below FAQs to get all answers related to the given Female Telecaller job
- What are the job requirements to apply for this Female Telecaller job position?
- Ans: A candidate must have a minimum of fresher as an Female Telecaller
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Female Telecaller is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Female Telecaller position?
- Ans: There are immediate 1 job openings for Female Telecaller in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
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B.Com, BA, BBA/BBM, BSc
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0.6 to 2 Years
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12th Pass (HSE)
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Freshers
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12th Pass (HSE)
Hyderabad, Bangalore, Chennai
Freshers
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BE/B.Tech 
