Enlist Management Pvt Ltd jobs for Field collection executive in Mumbai. Last Date to apply: 19 Oct 2025
Field collection executive
Job Description
Qualification : 10th/12th/any degree
* Skills : Good Communication Skills , Basic Excel , Punctuality , Coordinate with team, Risk Management , Debt Recovery Agent, , Filed Collection Experiences, Banking collection, Card and loan collection, Payment collection
Key Responsibilities
1. Payment Collection & Recovery
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Visit customers at their residential or business addresses to collect pending payments.
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Follow up on overdue accounts, EMIs, and loan repayments as per company guidelines.
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Ensure timely recovery of outstanding dues while maintaining professionalism.
2. Customer Relationship Management
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Communicate with customers clearly and politely to explain payment terms and settlement options.
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Build good relationships with customers to ensure smooth collections and future compliance.
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Address customer concerns and provide solutions regarding billing and payment issues.
3. Documentation & Reporting
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Maintain accurate records of daily visits, payments collected, and pending accounts.
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Submit collection reports and payment receipts to the concerned department.
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Update customer account details in the company’s CRM system.
4. Coordination with Internal Teams
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Collaborate with the accounts, finance, and customer support teams for smooth operations.
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Share feedback and insights regarding customer payment behavior and challenges faced during collections.
5. Compliance & Policy Adherence
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Follow company policies, legal guidelines, and ethical practices during collections.
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Handle customers with sensitivity and professionalism, especially in difficult situations.
Required Skills and Competencies
1. Communication & Interpersonal Skills
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Good verbal communication skills in local languages, Hindi, and basic English.
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Ability to explain payment-related details clearly and confidently.
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Persuasive skills to negotiate payment settlements.
2. Negotiation & Problem-Solving Skills
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Ability to handle customer objections and find suitable solutions.
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Patience, empathy, and professionalism when dealing with customers.
3. Technical & Documentation Skills
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Basic knowledge of using smartphones, mobile apps, and digital payment platforms.
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Ability to maintain payment records and prepare reports.
4. Personal Attributes
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Self-motivated, responsible, and target-oriented.
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Willingness to travel extensively within assigned areas.
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Integrity and a customer-first approach.
More information about this Field collection executive Job
Please go through the below FAQs to get all answers related to the given Field collection executive job
- What are the job requirements to apply for this Field collection executive job position?
- Ans: A candidate must have a minimum of 06 Months to 2 year experience as an Field collection executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE), 10th Pass (SSC)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Field collection executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Field collection executive position?
- Ans: There are immediate 1 job openings for Field collection executive in our Organisation.
