Field Desktop Support Engineer Jobs Opening in GRS Infotech solutions at Banaswadi, Electronic City, Frazer Town, Bangalore
Field Desktop Support Engineer
0.6 Years 
12000 - 18000 Monthly 
Job Description
Job Summary
A Field Desktop Support Engineer is responsible for providing on-site technical assistance to users, diagnosing hardware and software issues, installing and configuring computer systems, and ensuring smooth day-to-day operations of IT infrastructure. Unlike purely remote support roles, this position involves physically visiting user locations—either within the same office premises or at different client sites—to resolve issues that cannot be fixed through remote troubleshooting.
The role requires both strong technical expertise and excellent interpersonal skills, as the engineer is often the first point of contact for resolving urgent IT-related issues. Field Desktop Support Engineers work closely with IT teams, network administrators, and vendors to maintain optimal system performance, prevent downtime, and support business continuity.
Key Responsibilities
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Technical Support & Troubleshooting
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Diagnose and resolve hardware, software, and peripheral issues at user workstations.
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Perform root cause analysis to identify recurring issues and prevent future occurrences.
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Support operating systems such as Windows, macOS, and Linux as required.
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Troubleshoot applications like MS Office Suite, email clients, ERP software, and specialized business tools.
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Hardware Setup & Maintenance
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Install, configure, and test new desktops, laptops, printers, scanners, and other peripherals.
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Replace faulty components such as RAM, hard drives, power supplies, and motherboards.
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Maintain an inventory of spare parts and ensure timely ordering of replacements.
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Software Installation & Configuration
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Install and update software applications, drivers, and security patches.
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Configure user accounts, permissions, and profiles according to company policies.
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Assist with setting up remote access solutions like VPNs for off-site employees.
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Network Support
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Connect and configure desktops/laptops to wired and wireless networks.
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Diagnose network connectivity problems and work with network teams for resolution.
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Support IP configuration, printer sharing, and access to network drives.
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Preventive Maintenance
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Conduct routine system checks and preventive maintenance to reduce downtime.
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Monitor system performance and suggest upgrades when necessary.
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Ensure antivirus and endpoint security solutions are updated and active.
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User Assistance & Training
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Provide guidance to employees on IT policies, safe usage practices, and software basics.
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Assist in onboarding new employees by setting up their workstations and training them on tools.
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Communicate technical information clearly to non-technical users.
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Documentation & Reporting
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Maintain logs of support requests, resolutions, and asset movements.
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Report recurring issues to IT management and suggest process improvements.
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Document standard operating procedures (SOPs) for common troubleshooting tasks.
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Collaboration with Vendors
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Coordinate with hardware and software vendors for warranty claims and repairs.
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Follow up on pending service calls and ensure timely resolution.
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Compliance & Security
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Adhere to company IT security guidelines and enforce password policies.
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Report any security breaches or suspicious activities to the IT security team.
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Support data backup and recovery processes.
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Required Skills
Technical Skills
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Strong knowledge of operating systems: Windows 10/11, Windows Server, macOS, and Linux basics.
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Familiarity with Active Directory, Group Policy, and user account management.
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Hands-on experience with desktop and laptop hardware troubleshooting.
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Knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VPN.
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Proficiency in software installation, configuration, and updates.
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Basic understanding of cybersecurity practices and endpoint protection.
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Ability to work with printers, scanners, and other peripherals.
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Familiarity with remote desktop tools such as TeamViewer, AnyDesk, or Microsoft Remote Desktop.
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Basic understanding of cloud-based platforms (Microsoft 365, Google Workspace).
Soft Skills
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Strong problem-solving and analytical thinking abilities.
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Excellent communication and interpersonal skills.
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Patience and empathy when dealing with frustrated users.
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Ability to manage time effectively and prioritize urgent tasks.
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Attention to detail for accurate diagnosis and documentation.
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Adaptability to work in different environments and situations.
Core Competencies
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Customer Service Orientation
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Ability to listen to user problems attentively, provide clear solutions, and follow up until resolved.
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Maintaining a professional demeanor even under pressure.
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Technical Proficiency
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Staying updated with the latest hardware and software technologies.
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Ability to handle a wide range of IT issues efficiently without constant supervision.
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Troubleshooting Mindset
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Applying logical, step-by-step approaches to resolve problems.
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Using diagnostic tools and checklists to ensure nothing is overlooked.
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Collaboration
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Working effectively with other IT teams, such as network engineers, cybersecurity teams, and system administrators.
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Coordinating with vendors for timely resolution of complex issues.
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Documentation Skills
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Writing clear and concise records of issues and solutions for future reference.
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Updating asset inventory and maintenance logs regularly.
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Adaptability
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Adjusting to varying work environments, from office setups to industrial floors or remote branches.
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Handling unexpected technical challenges calmly and efficiently.
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More information about this Field Desktop Support Engineer Job
Please go through the below FAQs to get all answers related to the given Field Desktop Support Engineer job
- What are the job requirements to apply for this Field Desktop Support Engineer job position?
- Ans: A candidate must have a minimum of 06 Months year experience as an Field Desktop Support Engineer
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, Certificate Course (ITI), BCA, BSc, CS, 12th Pass (HSE)
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Field Desktop Support Engineer is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Field Desktop Support Engineer position?
- Ans: There are immediate 1 job openings for Field Desktop Support Engineer in our Organisation.
