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Designation - Field Engineer
Ø Visit field area for checking the internet cable connection possibility for new connection.
Ø Laying of cable from the main hum point to the customer place for new connection.
Ø Configure the device and to collect the documents (Address proof xerox, Passport size photo, EB bill- incase the installation address and ID proof address is not same) and submit to team lead.
Ø Analyze the customer complaints about net connections problems due to might be cable cut, Core Cut, Power issues, Patch cord, Adopter issue etc,
Ø Report the issue to team lead and arrive the solution for the problems.
Ø Need to report the issue status with team lead and to close the issue.
Ø Need to collect payment for some customers who are asking to collect from customer end.
Ø Need to submit the cash and details at the end of the day with Team Lead.
Ø Regularly visit all the locality to check any cable issues.
Ø Able to solve critical problems in field related to connectivity issues of the customers.
Ø Ready to support out of office hours / on leaves if necessary.
Ø Strictly adhere to the company policy and keep up time management.
Ø Play a role of good team member.
We GigHz IT Solutions Pvt Ltd, we are a broadband Internet services provider company.
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