Field Service Jobs in Delhi,Ahmedabad,Faridabad - Adroit Managers HR Consultant

Adroit Managers HR Consultant - Job Details

Date of posting: 21 Dec 17

  • Excellent opportunity with German MNC intio IT Software for Mobile Troubleshooting
  • To provide technical assistance to our customers facing device related issues and ensure customer satisfaction
  • A Field Service Techincian is one who helps customers resolve their device-related com-plain by troubleshooting the problems and getting it repaired
  • Responsible for providing technical services, ranging from start-up and service to troubleshooting and repair
  • Representing the brand to the customer
  • Educating the customers on features and functionalities of the device and enhancing their knowledge about the phone for better customer experience
  • Call closures in defined TAT
  • Ensuring customer satisfaction - CSAT
  • Provide technical support for mobile devices such as diagnosis, troubleshooting, up-to L1 repairs etc
  • Providing doorstep service to customers by visiting them for pick and drop of handsets or any technical assistance required for resolving their issues
  • Maintaining customer complain logs and service reports
  • Adherence to the process set to close a call
  • Technical Bachelor’s Degree or Equivalent Technical Certifications
  • 0-1 year of experience on Hardware, Desktop or Mobile Troubleshooting
  • Understanding of mobile software and hardware
  • Knowledge of android phone repairs
  • Field Visit/ Travel to Customer Location for troubleshooting
  • Face to face customer interaction
  • Good verbal and written English is a must-have
  • Strong Troubleshooting Skills and technical aptitude
  • Ability to communicate fluently with the customers and should possess good customer service skills
  • Good co-ordination skills to implement activities smoothly with various stake-holders (Customer/ Operations Team/ IT Team)
  • Should possess ability to interpret technical issues through the non-technical de-scription provided by their customers
  • Problem-solving attitude.
  • will be given TAB+ Sim+ Dongle + Tshirt + Travelling Exp+ Incentives
  • They will work 9-6 pm- Mon- Sat
  • Should be flexible doing a filed job
  • Should have basic knowledge of mobile phones
  • Freshers can also be considered - technical graduates/diploma holders
  • Multiple Openings for- Mumbai, Ahmedabad, Pune, Delhi

Hiring Process : Telephonic Interview

Job Role : Others

About Adroit Managers HR Consultant

We are a executive search firm with 18 years of experience in the industry dealing in Hospitality, Manufacturing, Health Care being our Forte
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Adroit Managers HR Consultant recruiting Field Service Experienced(0 to 1 Years) candidates in Delhi, Ahmedabad, Faridabad, Gurgaon, Mumbai, Navi Mumbai, Pune, Ghaziabad, Noida. The Adroit Managers HR Consultant vacancies for Field Service is filled through Telephonic Interview etc.
Adroit Managers HR Consultant jobs for Experienced(0 to 1 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 1 Years) candidates every year based on the skills . The candidates with ME/M.Tech, 12th Pass (HSE), MA, BSc, BCA, BE/B.Tech, Vocational Training, MSc, Certificate Course (ITI), Diploma, BA are selected to full fill the vacancies in Others job field. The Experienced(0 to 1 Years) candidates applying for Field Service should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Adroit Managers HR Consultant recruitment, Experienced(0 to 1 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Adroit Managers HR Consultant and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Adroit Managers HR Consultant and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.