FREC - Representments Jobs in Bangalore - JPMorgan Chase & Co.
FREC - Representments
JPMorgan Chase & Co.
Expired
Posted: 16 Oct 19
Job Description
FREC - Representments
Req #: 190096528
Location: Bangalore East, KA, IN
Job Category: Customer Service
Customer Focus:
- Take ownership of each customer while empathizing and prioritizing customer needs
- Resolve conflicts and manage customer expectations
- Determine customer needs and provide appropriate solutions through relationship building
Communication Skills:
- Effective verbal and written communication with both external and internal customers
- Document customer account activities thoroughly and concisely
- Engage in interactive dialogue with customers through active listening
Problem Solving Skills:
- Approach problems logically and with good judgment to ensure the appropriate customer outcome
- Make appropriate decisions on behalf of the customer quickly and effectively
- Effectively prioritize work to ensure efficiency
- Conduct research as needed
Analytical Skills:
- Critical thinker and ability to exercise independent judgment
- Accuracy and attention to detail
- Required to abide by all applicable regulatory and department practices and procedures
Computer Skills
- Familiarity with multiple browsers, multiple tabs, window navigation and instant messenger tools
- Fluency in Windows Operating Systems and Microsoft Office tools
Work Schedule: Candidates must be willing to work night shifts.
Task List:
- Complete beginning Workflow in reviewing cases where a Security Fraud Report was taken
- Extensive Reasonable Investigation (Review Documents, Contact/Deals with Customers/Merchants)
- Make a decision on liability according to procedure, Make outgoing calls with Customers to challenge
- Works on all account types
Qualification:
- Should have worked in fraud recovery for at least 1 year.
- Must be willing to work in an environment that requires 100% phone-based customer interaction.
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications, conducting searches on the Internet, and maneuvering in a Windows-based environment strongly preferred.
- Should be willing to work in night shifts.
- Willing to cancel projected leaves while on training.
- Latest my development rating should be on track on all the priorities.
- No Pending HR cases.
- Not in any performance improvement plan (PIP) at the time of application and prior movement to the role.
Job Particulars
Role others
Education Any Post Graduate, Any Graduate
Who can apply Freshers and Experienced (0 to 3 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id728089
Job Category Others
Locality Address
State Karnataka
Country India
About Company
J.P. Morgan in India provides a comprehensive range of Corporate & Investment Banking, Commercial Banking, Asset & Wealth Management and Corporate functions services and solutions to our clients, executing some of the most important financial transactions and providing essential strategic advice to our clients such as the government, large domestic and multi-national corporations, non-government organizations and financial institutions and investors. India is a key market for JPMorgan Chase globally and our employees in India are a critical part of how we do business globally and are integrated within our businesses. Our Global Service Centers (GSCs) are strategically positioned in Mumbai, Bangalore and Hyderabad to support the firm’s operations regionally and globally. The centers provide comprehensive strategic support across technology and business operations processing to all lines of business and the corporate functions.
Jobs By Location
Bangalore
Kolkata
Pune
Noida
Ahmedabad
Chennai
Hyderabad
Gurgaon
Delhi
Mumbai
Others also searched for
Job & career videos Subscribe
