Fresher - 0-2year Experience- Telecalling / Appointment Setter Jobs Opening in JEMS Global at Parel, Mumbai
Job Description
Position Summary:
We are looking for enthusiastic and self-motivated Telecallers / Appointment Setters, preferably freshers or candidates with up to 2 years of experience, who can effectively communicate over the phone and schedule appointments or generate qualified leads.
The ideal candidate should be comfortable making outbound calls, following up with leads, and speaking politely and professionally with customers or prospects. No prior experience is mandatory — basic communication skills and a willingness to learn are more important.
This is a great opportunity for someone who wants to start a career in sales, marketing, or customer interaction and grow within a structured, target-oriented environment.
Key Responsibilities:
1. Outbound Calling:
-
Make outbound calls to potential customers or leads provided by the company.
-
Introduce the company’s products or services and explain their features clearly.
-
Engage prospects in a meaningful conversation to build interest.
2. Appointment Scheduling:
-
Schedule appointments for the sales or field team with interested leads.
-
Confirm date, time, and location of the appointment and share details with both parties.
-
Maintain and update appointment records in the CRM or call log sheets.
3. Follow-ups:
-
Call back leads who asked to be contacted later.
-
Send appointment reminders or confirmations via SMS, WhatsApp, or email (as per company policy).
-
Maintain consistent communication to keep leads warm and interested.
4. Customer Data Management:
-
Accurately record customer information, feedback, and call outcomes.
-
Update CRM tools or spreadsheets with lead status, remarks, and follow-up dates.
-
Ensure confidentiality of customer data.
5. Basic Product Knowledge:
-
Gain a good understanding of the company’s products or services.
-
Answer common customer questions confidently or escalate to a senior if needed.
-
Handle basic objections and encourage customers to explore further.
6. Target Achievement:
-
Work towards achieving daily/weekly call targets and appointments set goals.
-
Share performance reports or updates with the supervisor.
-
Receive guidance and training to improve efficiency and conversion rates.
Required Skills & Competencies:
Communication Skills:
-
Clear and confident verbal communication in Hindi, English, or any regional language (as per job location).
-
Polite tone and ability to hold professional conversations over the phone.
Basic Computer Knowledge:
-
Ability to use smartphones, basic computer applications like Excel, Google Sheets, or CRM systems.
-
Comfortable typing notes or remarks during/after calls.
Soft Skills:
-
Good listening skills and patience when dealing with different types of customers.
-
Willingness to learn, adapt, and take feedback positively.
-
Basic understanding of customer service and courtesy.
Sales Aptitude (Preferred but not mandatory):
-
Basic understanding of how sales or lead generation works.
-
Eagerness to convert interest into appointments or leads.
More information about this Fresher - 0-2year Experience- Telecalling / Appointment Setter Job
Please go through the below FAQs to get all answers related to the given Fresher - 0-2year Experience- Telecalling / Appointment Setter job
- What are the job requirements to apply for this Fresher - 0-2year Experience- Telecalling / Appointment Setter job position?
- Ans: A candidate must have a minimum of 0 to 2 year experience as an Fresher - 0-2year Experience- Telecalling / Appointment Setter
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA, BSc
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Fresher - 0-2year Experience- Telecalling / Appointment Setter is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Fresher - 0-2year Experience- Telecalling / Appointment Setter position?
- Ans: There are immediate 1 job openings for Fresher - 0-2year Experience- Telecalling / Appointment Setter in our Organisation.
Job Particulars
About Company
Innovate, Transform and Lead. Our motto at JEMS Global Consulting, has always been to ‘Create a Business Value through Information Technology to ensure Customer/Patient Satisfaction’.
JEMS' consultants help solve most complex IT and Process issues with ease and maturity for its' Customers using state-of-art Technology. Disruptive Innovation, transformation and leadership occur in many ways. We help you strategize and implement from a business and technology view, to strengthen your position in the markets where you compete.
JEMS Recruitment works with Organizations in a Consulting Role to build their Human Resource teams with Professionals who are Qualified and Skilled, and who in turn define and build their Business Growth.
Mumbai 
Freshers 
Salary not disclosed 
B.Com(Commerce, Banking and Insurance, General), BBA/BBM
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BHM
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM
Mumbai
0 to 3+ Years
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, BCA, BE/B.Tech, BSc, 12th Pass (HSE)
Mumbai, Pune
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, BTTM
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM
Mumbai
1 to 2 Years
Salary not disclosed
B.Com, BA, BBA/BBM, BBS, BMS
Delhi, Gurgaon, Mumbai
Freshers
Salary not disclosed
BA
Mumbai
Freshers
Salary not disclosed
Diploma, B.Com, BA, BBA/BBM, 10th Pass (SSC), 12th Pass (HSE)
Mumbai, Mumbai Suburbs, Mumbai Suburban
Freshers
Salary not disclosed
B.Com, BE/B.Tech, ME/M.Tech
Mumbai
Freshers
Salary not disclosed
Diploma, BSc
Mumbai
Freshers
Salary not disclosed
Certificate Course (ITI), Diploma, B.Com, 12th Pass (HSE)
Hyderabad, Mumbai, Chennai
0 to 3+ Years
Salary not disclosed
B.Com, BA, M.Com, MA, BCA, BE/B.Tech, BSc, MSc, 12th Pass (HSE)
Mumbai
1 to 2 Years
Salary not disclosed
Diploma, B.Com, BBA/BBM
Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM, 12th Pass (HSE)
Gurgaon, Bangalore, Mumbai
Freshers
Salary not disclosed
Diploma, BBA/BBM, 12th Pass (HSE)
Mumbai, Mumbai Suburbs, Mumbai Suburban
Freshers
Salary not disclosed
B.Com, BE/B.Tech, ME/M.Tech
Mumbai
Freshers
Salary not disclosed
BA, BBA/BBM
Mumbai
Freshers
Salary not disclosed
BBA/BBM
Mumbai, Mumbai Suburbs, Navi Mumbai
Freshers
Salary not disclosed
B.Com, BA, BBA/BBM 
