Fresher Junior ORM Executive Jobs in Mohali - Adaired Digital Media Pvt Ltd
Job Description
Fresher Junior ORM Executive is responsible to monitor, connect, converse, engage and enhance the brand s online reputation. Being a representative of Admired Digital Media Pvt Ltd, aids its clients by acting as a central point of contact for leveraging the brand s online reputation; to support various objectives for reputation, branding, and audience engagement.
ROLES & RESPONSIBILITIES:
· Actively monitor and review user comments, suggestions, feedback, and complaints across social handles and platforms manually and using the related tools wherever possible
· Connect, converse, and engage with the target audience on digital platforms across, on behalf of the brand thereby attending response management.
· Promptly respond to negative comments, feedbacks, redressing complaints within clients specified turn-around time thus making the user journey with the brand worthwhile.
· Create brand awareness by primary means of addressing user queries and maintaining the brand reputation by changing the perception of people online.
· Acknowledging compliments showcasing the same on-brand social media pages.
· Effectively identifying and utilizing social listening tools for response management.
· Sharing the brand comments on a real-time basis with the respective brand associates/managers.
· Categorise data, prepare and share reports depicting an overview of the brands performance, feedback reports consisting of the existing/current pinpoints of the brand along with suggestions to address and eliminate those pinpoints successfully.
· Assist the brand to effectively position itself, eliminate weak links, leverage strength-points and tap the target audience by collecting, collating, and sharing insights through analysis of incoming audience’s comments, conversations, complaints, and feedbacks about the brand.
· Giving a way forward strategy and providing a new direction to the brand for making the consumer experience better
· Benchmarking our brand against the competition on the same metrics
· Maintain and circulate daily, weekly and monthly ORM reports to internal departments for their information and further action.
QUALIFICATIONS REQUISITE
- Graduate or holder of UGC approved Diploma in Mass Media / Marketing Communication / Advertising or Computer Science
- Certification in Digital Media / SEO / SEM / E-commerce will be added honors
- 0-2 years of work experience with a brand, digital / social / advertising / creative / media agency.
Job Particulars
About Company
Adaired Digital Media is a trusted digital marketing company based in Mohali. We take pride in providing our clients with top-notch services all under one roof. Our main services consist of Web Design and markup, digital marketing, and web development. The industries we serve include locksmith, plumbing, garage door, movers, and more.