Front Office Associate Assistant Job in Sea Hawk Hill Resort at Nainital

Front Office Assistant (Female staff) urgently required for Sea Hawk Resort, Bhimtal 

 PRIMARY TASK:-

          Responsible for handling the front office of the resort.

·         Perform all check-in and check-out tasks in the software

·         Manage online and phone reservations.

·         Register guests collecting necessary information (like contact details and exact dates of their                 stay)

·         Welcome guests upon their arrival and assign rooms

·         Provide the facilities we are providing in the resort.

·         Respond to clients’ complaints in a timely and professional manner

·         Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs

·         Upsell additional facilities and services, when appropriate.

·         Maintain updated records of bookings and payments. 

   REQUIREMENTS:-

    Fresher/Experience as a Receptionist, Front Office Representative or similar role.

·  Soft-spoken.

·  Proficiency in Microsoft Office.

·  Hands-on experience with office equipment (e.g. fax machines and printers)

·  Professional attitude and appearance.

·  Solid written and verbal communication skills

·  Ability to be resourceful and proactive when issues arise

·  Multitasking and time-management skills, with the ability to prioritize tasks

·  Customer service attitude.

    Handling phone calls.

   Sending Emails.

· Education: Graduate with relevant experience for the position.

 Salary-7,500-11,000 (As per experience)

 Duty Timings:- 8.A.M -5 P.M 

 Food and Accommodation to be provided by the Resort.