Front Office Associate Assistant Jobs Opening in The Machan resorts at Lonavala, Pune
Job Description
- Oversee the efficient operation of the front office department.
- Ensure staff well-being and address any concerns.
- Manage duty allocations, breaks, and shift rotations.
- Implement training programs and ensure adherence to processes.
- Recognize outstanding performance and address any issues promptly.
- Oversee smooth check-in and check-out processes.
- Collect and analyze guest feedback, including online reviews, and implement improvements.
- Build and maintain professional relationships with all in-house guests.
- Implement and monitor safety and security protocols for guests and staff.
- Ensure security arrangements align with vendor agreements.
- Oversee security staff, ensuring adherence to duty requirements.
- Collaborate with contractors to ensure the provision of qualified security personnel.
- Develop, introduce, and manage guest activities tailored to the length of stay.
- Prioritize key activities based on guest preferences and stay duration.
- Implement tracking systems to ensure guests are informed about available activities.
- Maintain and monitor inventory for activity-related items.
- Optimize current activities such as Forest Bathing, Nature Trails, Yoga, Soccer, Table Tennis, Hill Trekking, etc.
- Design and implement unique experiences that enhance the emotional connection of guests throughout their stay.
- Manage prime experiences like Bon Fire, Private Dining, Wish Lanterns, and Forest Bathing.
- Oversee special experiences such as guest interactions, welcome rituals, fond farewell experiences, and special room arrangements.
- Promote a culture of surprising and delighting guests across departments through training and encouragement.
- Ensure all guest service processes are implemented and regularly audited.
- Share audit results with relevant department heads and track action plans until processes are improved.
- Proven experience in guest services or a related role in the hospitality industry.
- Strong interpersonal and communication skills.
- Ability to multitask and prioritize tasks based on urgency and importance.
- Familiarity with safety and security protocols in the hospitality sector.
- Innovative mindset with a focus on enhancing guest experiences.
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More information about this Front Office Associate Assistant Job
Please go through the below FAQs to get all answers related to the given Front Office Associate Assistant job
- What are the job requirements to apply for this Front Office Associate Assistant job position?
- Ans: A candidate must have a minimum of fresher as an Front Office Associate Assistant
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BA, BHM
- What are the salary requirements for this job?
- Ans: The salary range is between 25000 and 50000 Monthly. The Salary will depend on the interview. This Front Office Associate Assistant is a Full Time in Pune.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Front Office Associate Assistant is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Front Office Associate Assistant position?
- Ans: There are immediate 1 job openings for Front Office Associate Assistant in our Organisation.
Job Particulars
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id1993615
Job Category Office Assistant
Locality Address Lonavala
State Maharashtra
Country India
About Company
The Machan is an exclusive eco-resort with unique tree houses rising 30 - 45 feet above the forest, offering complete serenity to those looking to escape into nature. Each Machan has been carefully designed to minimize any impact on its natural surroundings while offering its inhabitants spectacular views in luxurious comfort. The entire are of Machan Resorts is 25 acre.
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