FRONT OFFICE EXECUTIVE Jobs Opening in Holiday residency at Ganapathy, Peelamedu, Pollachi, Coimbatore
POSITION TITLE: FRONT OFFICE EXECUTIVE -
CATEGORY- ONLY FEMALE CAN APPLY TO THIS JOB 'PRIOR EXPERIENCE WELCOME'.
REPORTS TO: Front office manger
Welcome guests during check-in and giving a found farewell to guest while checkout.
Handling guest complaints and concerns in an efficient and timely manner.
Overseeing VIP guests, arrivals and departures.
Coordinating and multi-tasking job duties in a busy environment.
Should possess detailed information about the Hotel, city as well as the competition.
Detailed information regarding arrivals and room requirements.
Have up to date information on daily room occupancy
Providing excellent customer service as per hotel standards.
Greeting guests as they enter and exit the hotel.
Providing information regarding the Hotel, town attractions, activities etc.
Check on VIP reservations, complete their pre-registration formalities.
Allocate rooms to all arriving guests.
Maintain up-to date information on room rates, current promotions, offers and packages
Maintain all guest folios in the manner instructed and type out necessary guest likes and dislikes to the appropriate fields on the profile.
Co-ordinate with housekeeping for clearing of rooms.
Collect Guest feedback during guest departure along with his likes and dislikes.
Perform basic cashier activities as and when required.
Maintain guest lockers for safe custody.
Ensure that all check-ins and check-outs are handled smoothly without unnecessary delay or discomfort to any guest.
Give proper and complete handover to the next shift
Should be able to handle all guests without bias or prejudice.
Follow the house rules and policies laid down by the management.
Adhere to strict staff grooming and hygiene standards.
Consciously and continuously strive to better his/ her skills and increase his/ her knowledge.
Good command of the English language is essential, both written and verbal
Must possess strong organization time management skills, attention to detail.
Must be guest service focused and a team player.
Positive attitude and outgoing personality is essential.
Must be able to work shifts - days, evenings, weekends and holidays.
Ability to relate well to Hotel guests and employees.
Professional in demeanour and presentation.
Personable, enthusiastic, self-motivated and able to work independently.
Observant, discriminating and detail-oriented
Ability to understand and carry out oral and written instructions and request clarification when needed.
Strong interpersonal and organizational skills.
Able to work morning, evening, weekend, holiday, and overnight shifts.
Coimbatore is also known as “The Manchester of South India”. Holiday Residency is an iconic landmark of the region, prominently located in Saravanampatti, with very close proximity to Chil SEZ IT Park, KCT Tech Park and an excess of technology giants like Bosch, Cognizant, NTT Data, Amazon and other colleges in and around. It is well suited for business and leisure travelers for a peaceful stay with the best hospitality and comfort. Our tasteful facilities and excellent staff will ensure that you have a memorable stay. The hotel has 40 well-maintained rooms that are categorised as Executive, Deluxe and Premier. Situated close to Coimbatore International Airport, Peelamedu. Holiday Residency also has several attractions in its vicinity that you can step out and explore.
Head over to Sky Deck for a beautiful panoramic view to gaze at mesmerizing sunsets. It is the perfect option for guests looking to relax in style. Equipped with a roof-top swimming pool, Sky Deck is also a great place to be when you’re in the mood to catch the pink sunset sky with loved ones. End your day here at the luxurious Holiday Residency as you sip your chilled glass of Pina Colada. Ask our staff about the romantic candle night dinners that can be arranged on the sky deck upon request. Private get togethers take place at Holiday Residency, standing elegantly in the heart of the textile hub of India.