Front Office Executive Jobs Opening in Village Resort at Kochi, Kochi, Ernakulam
Job Description
Job Summary:
We are seeking a well-spoken, confident, and customer-focused Front Office Executive to manage reception activities, guest services, room check-ins and check-outs, and billing operations at our resort. This role serves as the first point of contact for all guests and plays a vital part in delivering a positive and welcoming experience. The ideal candidate will have excellent communication skills, a professional appearance, and a passion for hospitality.
As a Front Office Executive, you will be responsible for handling guest inquiries, managing reservations, coordinating with other departments, and ensuring all front desk operations run smoothly and efficiently. Prior experience in the hospitality or resort industry will be considered an asset.Key Responsibilities:
1. Reception and Guest Handling
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Greet all guests with a warm, professional attitude upon arrival.
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Handle all check-ins and check-outs efficiently using the property management system (PMS).
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Verify guest identification, reservation details, and special preferences.
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Provide information about resort facilities, services, activities, and nearby attractions.
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Maintain a tidy and welcoming reception area at all times.
2. Reservation and Booking Management
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Answer phone calls, respond to emails, and assist with booking inquiries.
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Manage walk-in reservations and room availability effectively.
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Update the PMS regularly with new bookings, changes, cancellations, and guest preferences.
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Coordinate with the housekeeping and operations team to ensure room readiness and assignment.
3. Guest Service and Relationship Building
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Ensure excellent customer service by addressing guest concerns or complaints promptly and professionally.
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Anticipate guest needs and provide personalized service wherever possible.
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Assist guests with restaurant bookings, spa appointments, local tours, and travel arrangements.
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Maintain positive guest relations to encourage repeat business and referrals.
4. Billing and Payments
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Prepare and present accurate invoices at check-out, including room charges, restaurant bills, and other resort services.
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Handle various forms of payment (cash, cards, UPI, online wallets) and ensure proper documentation.
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Maintain billing records, daily sales summaries, and cash register balances.
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Collaborate with the accounts or cashier department for daily handovers and reporting.
5. Coordination and Communication
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Coordinate with housekeeping for room status updates and special guest requests.
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Liaise with maintenance staff to address any room-related issues quickly.
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Ensure smooth internal communication between departments to enhance the guest experience.
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Maintain and update guest records, feedback forms, and service logs.
6. Compliance and Safety
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Follow all standard operating procedures (SOPs) and resort policies.
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Ensure guest data privacy and maintain confidentiality of internal information.
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Assist in managing guest emergencies, health concerns, or evacuation protocols when needed.
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Maintain a calm and professional demeanor in all situations.
More information about this Front Office Executive Job
Please go through the below FAQs to get all answers related to the given Front Office Executive job
- What are the job requirements to apply for this Front Office Executive job position?
- Ans: A candidate must have a minimum of fresher as an Front Office Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Front Office Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Front Office Executive position?
- Ans: There are immediate 1 job openings for Front Office Executive in our Organisation.
Job Particulars
About Company
Kochi 
Freshers 
Salary not disclosed 
BBA/BBM 
