Front Office In-charge Jobs Opening in Sri Lakshmi Granite and Marbles at Medavakkam, Velachery, Chennai, Chengalpattu
Job Description
Key Responsibilities
1. Front Desk Operations Management
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Oversee the daily operations of the front office and reception area.
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Ensure that the reception is neat, presentable, and well-organized at all times.
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Supervise and guide the front office team to provide exceptional customer service.
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Greet visitors warmly and ensure a smooth check-in/check-out process.
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Handle incoming calls, emails, and messages promptly and professionally.
2. Guest Relations & Customer Service
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Serve as the primary point of contact for visitors, clients, and vendors.
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Provide accurate information about the company’s services, departments, and procedures.
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Resolve guest complaints and issues effectively to ensure high customer satisfaction.
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Coordinate with relevant departments to handle special client requests and requirements.
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Maintain a customer-centric approach while managing front office activities.
3. Staff Supervision & Training
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Lead and manage the reception staff, front office executives, and support personnel.
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Assign daily tasks, monitor performance, and ensure efficient workflow.
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Train team members on customer service, phone etiquette, and company policies.
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Conduct periodic performance reviews and provide constructive feedback.
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Foster a positive and collaborative team environment.
4. Administrative Coordination
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Maintain visitor logs, appointment schedules, and meeting room bookings.
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Manage courier services, incoming/outgoing mail, and front office supplies.
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Handle petty cash and maintain expense records for front desk operations.
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Prepare and submit reports on front office activities, visitor statistics, and issues encountered.
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Assist HR and Admin teams in coordinating interviews and onboarding sessions when required.
5. Security & Compliance Management
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Ensure visitor verification and maintain strict access control.
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Work closely with the security team to manage safety protocols.
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Ensure compliance with organizational policies, health regulations, and safety guidelines.
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Monitor CCTV footage and maintain a record of security incidents, if any.
6. Coordination with Internal Departments
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Act as a liaison between management, employees, and visitors.
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Work closely with other departments, including HR, Admin, Accounts, and Operations, to ensure seamless coordination.
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Share important information, schedules, and updates with relevant teams.
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Assist management in planning company events, meetings, and conferences.
Required Skills and Competencies
1. Customer Service Excellence
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Ability to handle guests, clients, and vendors with professionalism.
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Strong problem-solving skills to manage unexpected situations effectively.
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Maintain a polite, approachable, and helpful demeanor at all times.
2. Communication Skills
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Excellent verbal and written communication in English and local language.
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Strong telephone etiquette and email drafting abilities.
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Skilled in handling queries, complaints, and sensitive information tactfully.
3. Leadership & Team Management
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Proven experience in leading and motivating a front office team.
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Ability to delegate tasks, manage workloads, and monitor performance.
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Expertise in resolving conflicts and ensuring team efficiency.
4. Organizational & Multitasking Abilities
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Exceptional time management and prioritization skills.
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Capable of handling multiple tasks simultaneously without compromising quality.
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Keen attention to detail with a methodical and organized approach.
5. Technical Proficiency
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Knowledge of MS Office tools (Word, Excel, PowerPoint, Outlook).
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Familiarity with front desk software, visitor management systems, and telephone systems.
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Ability to manage digital calendars, appointment scheduling, and reporting tools.
More information about this Front Office In-charge Job
Please go through the below FAQs to get all answers related to the given Front Office In-charge job
- What are the job requirements to apply for this Front Office In-charge job position?
- Ans: A candidate must have a minimum of 0 to 1 year experience as an Front Office In-charge
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: B.Com, BA
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Front Office In-charge is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Front Office In-charge position?
- Ans: There are immediate 1 job openings for Front Office In-charge in our Organisation.
Job Particulars
About Company
Chennai 
Freshers 
Salary not disclosed 
12th Pass (HSE)
Chennai
Freshers
Salary not disclosed
12th Pass (HSE) 
