Trainee Job in Icici Lombard General Insurance company limited at Kolkata

Key Responsibilities

• Make outbound calls to customers for sales, follow-ups, or promotions

• Handle inbound calls and respond to customer inquiries

• Explain products/services clearly and professionally

• Generate leads and convert prospects into customers

• Maintain and update customer databases/CRM records

• Follow up on pending leads and customer requests

• Achieve daily/weekly/monthly call and sales targets

• Handle complaints and escalate issues when necessary

Required Skills

• Excellent verbal communication skills

• Good listening and persuasion abilities

• Customer service orientation

• Basic computer and CRM knowledge

• Ability to handle rejection and pressure

• Strong time management skills

• Positive and energetic attitude

Qualifications

• 10+2 / Any Graduate

• Previous telecalling or customer service experience preferred

• Freshers with good communication skills can apply

• Knowledge of local languages is an advantage