Genesys Support Consultant Jobs in Mumbai - SmartConnect Technologies Pvt Ltd
Job Description
JD/ R&R -
- Genesys support expert L1/L2.
- Excellent Communication Skills (Written and Spoken)
- Experience in all modules of Genesys and specifically in production support work.
- Ability to conduct advance level troubleshooting on Genesys Modules
- Act as POC for all issues reported
- Responsible for first level troubleshooting, debugging of issues reported by our internal/external customers and providing timely resolution.
- Coordinate with dev/product team in getting resolution as and when required.
- Preparing RCA and mitigation plans.
- Drive training plans for new joiners and refresher training for existing resource.
- Collaborating closely with Business SPOC's and team for ensuring smooth hand offs.
- Providing regular updates about the issues to the stakeholders involved.
- Keep up with the product releases and learn the functioning of features from time-2-time.
Job Particulars
Role others
Who can apply Freshers
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id306776
Job Category Diploma , BSc/BCA/BBM , Others
Locality Address
State Maharashtra
Country India
About Company
SmartConnect combines its domain expertise in the core areas of networking, converged communications, security, storage and contact centre technologies with complementary capabilities in consulting, integration, support and managed services to help our clients optimise their IT infrastructures, consolidate their vendor relationships and achieve their business goals.
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