Graduate Trainee-Intern Jobs in Bangalore - SonicWall
Job Description
Eligibility:
- BE/ B.Tech (CSE, IT, ECE),from 2018-19 Batch with an aggregate of 50% and above.
Responsibilities:
- Responsible for providing technical support across SonicWALL product lines via Phone/Chat & Emails in 24x7x365 days environment.
- Assist customers with deployment of SonicWALL network security products like Firewall/IPS and VPN solutions.
- Provide technical solutions and workarounds for end users on the Level 1 / 2 Calls on respective product line.
- Owns customer issues from beginning to resolution (handles in place)
- Assists customers by diagnosing problems and providing resolutions for technical and service issues.
- Use troubleshooting techniques and tools to identify products that are defective and follows guidelines in issuing service calls/contacts.
- Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions.
- Recreates, identifies and provides input on unique or recurring customer problems.
- Focuses on delivering a positive customer experience according to SonicWall standards.
- Monitors and tracks issues to ensure accurate resolution.
- Candidate should work closely with the Engineering and other cross functional teams to replicate the issues reported by the customers, validate the bug fixes provided through various patch releases and resolve the customer issues in a professional manner
- Provide informal training to junior team members on product / technology topics, as required
- Provide technical leadership to the team on products supported
- Remains knowledgeable of SonicWall. SonicWALL product line and related industry products and technologies.
Requirements:
- 0 - 1 years networking and network security support experience with solid understanding of LAN/WAN topologies and technologies.
- In-depth knowledge of the network protocols: TCP/IP, Routing Protocols like OSPF, RIP, BGP, Firewall , IDS/IPS
- Willing to work in 24x7 environment in night shifts.
- Good understanding of Security, LAN/WAN topologies and technologies.
- In-depth knowledge of OSI Model, TCP/IP, Network Security basics, Routing, Switching.
- Ability to work on in a high-level stress and interrupt driven environment
- Strong understanding of L2-L7 networking protocols, HA (High availability), State Sync, Network Cluster and major Operating Systems such as, UNIX / Linux
- Demonstrated ability to use in-depth troubleshooting to resolve or workaround customer issues using troubleshooting tools i.e. Wire Shark, Netmon etc
- Experience in Enterprise network security setups and requirements
Work Location: Bangalore
Job Particulars
Role it software engineer
Education BE/B.Tech(Information Science/Technology (IS/IT))
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id747852
Job Category IT/Software
Locality Address
State Karnataka
Country India
About Company
SonicWall has been fighting the cybercriminal industry for over 26 years, defending small- and medium-sized businesses and enterprises worldwide. Backed by research from SonicWall Capture Labs and the formidable resources of over 26,000 loyal channel partners around the globe, our award-winning, real-time breach detection and prevention solutions secure more than a million business and mobile networks and their emails, applications and data.
Ready to do your part in the cyber arms race? SonicWall offers fun, high-energy work environments at the leading edge of technology, networking and cybersecurity. Whether you’re in sales, marketing, engineering, product management, technical support or finance, you’ll have real opportunities to help protect more than 500,000 organizations across the globe. If you’re ready for a career that can impact change — and not just another job — join one of committed and enthusiastic SonicWall teams in offices around the world.a
Jobs By Location
Bangalore
Pune
Noida
Delhi
Chennai
Kolkata
Mumbai
Ahmedabad
Hyderabad
Gurgaon
Others also searched for
Job & career videos Subscribe
