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Groupon is hiring any graduates for the role of Customer Support Representative for Bangalore location

Customer Support Representative
Groupon
Any Graduate
2015 - 2016
Groupon
Last Date 23 Jul 2017

Groupon - Job Details

Date of posting: 24 May 17

Eligibility : Any graduates from 2015 - 2016 passouts

 
Job Description :
The Customer Service Team plays a vital role in directly impacting the reputation of Groupon by providing one-to-one support to our subscribers via email and chat to address any questions or concerns with their Groupon experience. Individuals who thrive in our CS team are web savvy and have high degrees of empathy, and resourcefulness.
We're looking for brilliant, English speaking/reading/writing customer service professionals to join our brand new office in Bangalore. If you're quick on your point of contact to handle and resolve customer complaints.
Resolve customer issues in a timely and consistent manner
Manage time and productivity to meet daily individual and team ticket targets
Stay current with knowledge of internal ticketing system, customer portals, back office databases, Groupon redemption procedures, and specifics around different types of merchant features
Identify and escalate issues appropriately.
Compose thoughtful and accurate messages or customize prepared responses to customer emails and chat
Research information and troubleshoot problems using available resources
 
Skills and Qualification :
  • Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment Strong written and verbal communication skills
  • Skilled and eloquent in writing.
  • Strong communication and interpersonal skills.
  • Ability to work under pressure and adapt quickly to adverse situations.
  • Experience in e-commerce or back office environment will be an added advantage
  • Comfort in a computer based role for up to 8 hours a day
  • Ability to work in any shift based on business needs.
Communication: Excellent Verbal and Written Communication is mandatory
Work Timings: Night shift -predominantly
Transportation: Cab Provided
Dress Code: Casuals
Work Envy: Flexible and Friendly

Hiring Process : Written-test, Face to Face Interview

About Groupon

Groupon provides a global marketplace where people can buy just about anything, anywhere, anytime. We’re enabling real-time commerce across an expanding range of categories including local businesses, travel destinations, consumer products, and live or lively events. At the same time, we are providing advertising options and tools that merchants can use to grow and manage their businesses. Culturally, we believe that great people make great companies and that starting with the customer and working backward moves us forward. Community matters to us on an internal, local and global scale—it’s fundamental to our company’s growth and to the well-being of the world at large. We also value self-awareness, candor, lunch and WiFi. If we match with you, please apply to join us.

This posting is done directly & exclusively on Freshersworld.com. We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us info@freshersworld.com
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Groupon recruiting Customer Support Representative fresher’s in Bangalore. The Groupon vacancies for Customer Support Representative is filled through Written-test, Face to Face Interview etc.
Groupon jobs for fresher’s are very common in nature as the company recruits a lot of fresher’s every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The fresher’s applying for Customer Support Representative should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Groupon recruitment, fresher’s are mostly chosen for the department Customer Service / Tech Support. To learn more about the current jobs and other details, it is better to go through official site of Groupon and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Groupon and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.