Guest Experience Associate Jobs in Kolkata - Fulford Career
Guest Experience Associate
Fulford Career
0 to 1 Years
14000 - 26000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 04 Dec 19
Job Description
DUTIES & RESPONSIBILITIES:
Organize and manage the front desk counter with tact and diplomacy.
Assist in supervising , motivate and control of the front office agent.
Ensure all operations of the desk room smoothly.
Maintain the best relation between staff and guests at all times.
Show good salesmanship when selling of rooms to maximize room occupancy at highest rate.
Coordinate with other sections front office and other department in the hotel.
Liaiso with reservation regarding bookings and problems during check-in.
Consult or inform departments concerned regarding complaints and followup with action required.
Always follow up with department concern and confirm that the job is completed in shortest time possible.
Ensure discipline , appearance and efficiency of Front office Agent.
Refer to Duty Manager if complaints and request cannot be handled.
Check VIP/Wedding fodder for arrival.
Check room change book for any room change to followup.
Check and resolve traces.
Prepare and tally Northwest and Eva keycards for arrival .
To monitor for Travel Agent group arrival.
Ensure all reports are complied and distributed in time.
Ensure all pre-arrival activities are done prior to guests arrival.
Update team members with latest information.
Ensure adequate supply of stationary.
Ensure security measures are taken in handling of room keys.
Ensure all registration cards are accurate and completely filled up.
QUALIFICATIONS AND EXPERIENCES:
Must be graduate
Communication skills to be good.
Fresher or 1 year of experience.
Pleasing personality
Organize and manage the front desk counter with tact and diplomacy.
Assist in supervising , motivate and control of the front office agent.
Ensure all operations of the desk room smoothly.
Maintain the best relation between staff and guests at all times.
Show good salesmanship when selling of rooms to maximize room occupancy at highest rate.
Coordinate with other sections front office and other department in the hotel.
Liaiso with reservation regarding bookings and problems during check-in.
Consult or inform departments concerned regarding complaints and followup with action required.
Always follow up with department concern and confirm that the job is completed in shortest time possible.
Ensure discipline , appearance and efficiency of Front office Agent.
Refer to Duty Manager if complaints and request cannot be handled.
Check VIP/Wedding fodder for arrival.
Check room change book for any room change to followup.
Check and resolve traces.
Prepare and tally Northwest and Eva keycards for arrival .
To monitor for Travel Agent group arrival.
Ensure all reports are complied and distributed in time.
Ensure all pre-arrival activities are done prior to guests arrival.
Update team members with latest information.
Ensure adequate supply of stationary.
Ensure security measures are taken in handling of room keys.
Ensure all registration cards are accurate and completely filled up.
QUALIFICATIONS AND EXPERIENCES:
Must be graduate
Communication skills to be good.
Fresher or 1 year of experience.
Pleasing personality
Job Particulars
Role others
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id775222
Job Category Diploma
Locality Address
State West Bengal
Country India
About Company
Our company is continuously growing in achieving its highest level. We need wise people. In this case, our whole team is very happy to have you. We are very proud of what we have today thus we are looking forward for best and brightest future of our company with you
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