GUEST RELATION EXECUTIVE Jobs in Bangalore - Pvr Ltd
GUEST RELATION EXECUTIVE
Job Description
JOB PURPOSE:
- To head the Gold class cinema operations as a revenue centre head for ensuring & meeting the customer satisfaction scores and revenue targets through efficient operations centred on the standard operating procedures and fair people management practices.
JOB Description :
- Ensures guests are personally welcomed and escorted on arrival. Taking care of services offered in the Lounge Area
- Facilitates the efficient arrival and departure formality for all guests
- Actively elicits guest feedback and preferences regarding services and ensures action is initiated on the same to maximize guest satisfaction
- Responsible for maintaining and updating guest details (Including Birthday & Anniversary Details)
- Personally ensures that appropriate arrangements are made for all special / VIP guests prior to their arrival
- Facilitation of Name taking of guests in Gold Class
- Responsible for accurate cash transactions
- Responsible for Compliance of Audit points and execution as per set norms.
Job Particulars
About Company
A journey which started twenty years back with a single property in New Delhi and today, it is amongst the top 10 cinema exhibition companies in the world.
PVR is an innovator which not only set new standards for itself, but for the entire exhibitions industry;An effort which revolutionized the way entertainment is consumed in India.
In India, PVR cinemas, is the largest and the most premium film entertainment company and is listed as India's Most Trusted and Most Attractive brand consecutively for three years since 2013 in the Category of Entertainment and Display.
Keeping innovation at the core we don't just bring the best of the technology to our customers but also enhance the overall experience with world class architecture, infrastructure at the best of locations in the city.
Movie watching is the passion that we cultivate together; we have something to offer to everyone. We live by our promise of catering to every patron's need through our various cinema formats varying from PVR Talkies to PVR Director's Cut.
The journey from a single screen to 500 screens has been stupendous. As we continue to grow, we strive to excel in the minds of our patrons by bringing the latest technology, the most sought after content, world class ambience and scrumptious F&B services. We are a consumer company; our dedicated team at PVR takes immense pride in providing the complete user experience.
