Guest Relation Executive Jobs in Delhi,Jaipur,Hyderabad - 5 Star Hotels
Guest Relation Executive
5 Star Hotels
0 Years
20000 - 40000 Monthly
Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Expired
Posted: 30 Jan 19
Job Description
- We are female candidates for Chain of Renowned 5 Star Hotels.
- Position - Guest Relation Executive
- Company - 5 Star Hotel
- Location - Delhi, Jaipur, Bangalore and Hyderabad
- Provide upscale guest service experiences for clients throughout their stay.
- Ensure clients are properly greeted upon their arrival.
- Monitor daily bookings and ensure assigned rooms are prepared prior to check-in.
- Coordinate luggage collection and storage.
- Oversee check-in and check-out procedures, including reservations and financial transactions.
- Promptly address guests’ requests, like in-room dining.
- Actively listen to and resolve complaints.
- Ensure special guests, like disabled people, elderly, children and VIPs, receive personalized services.
- Coordinate and manage communication between guests and staff and follow up to ensure we resolve customer concerns.
- Inform clients of our hotel services, including breakfast and dining options.
- Promote all hotel amenities, conveniences and programs offered.
- Manage guest relations team (including Receptionists and Concierges) to ensure we comply with all standards and operating procedures.
- Appraise team’s performance and produce regular reports.
- Liaise with Housekeepers and Wait Staff to provide an overall comfortable guest experience.
- Examine daily duties, assign tasks and check on progress.
- Analyze customer feedback from hotel guestbook and online reviews and suggest ways to improve ratings.
- Recommend local tourist spots, including places to dine, shop and sight-see.
- Establish friendly relationships with regular hotel clients.
Job Particulars
Role others
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id555475
Job Category Diploma , BSc/BCA/BBM , Analyst / Analytics , Logistics / Transportation
Locality Address
Country India
About Company
We are corporate consultant and do not charge any money from candidates.
Jobs By Location
Delhi
Hyderabad
Chennai
Ahmedabad
Pune
Mumbai
Noida
Kolkata
Bangalore
Gurgaon
Others also searched for
Job & career videos Subscribe