Guest Relation Executive Jobs in Kolkata - IIPR

Job Summary
Guest Relations Officer Responsibilities
Include:

• Welcoming guests in a friendly and professional way
• Addressing and escalating customer complaints
• Providing information about facilities, programs and other services

Job brief

• We are looking for a Guest Relations Officer to provide high-quality service to our hotel customers. You will address complaints and go the extra mile to make sure our guests are satisfied.
  
• In this role, you should be an excellent communicator who can stay positive when facing difficult situations. You should also be reliable and customer-oriented, as you’ll serve as a primary point of contact for our customers.
  

Your goal will be to ensure our guests enjoy themselves and plan to come back to our facilities.

Responsibilities and Duties

Responsibilities

• Review arrival lists to welcome guests
• Attend to special guests (e.g. VIPs) and answer their inquiries
• Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
• Provide information about amenities, area and venues and promote services
• Anticipate guest needs and build rapport with customers
• Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
• Address customer complaints and escalate toGuest Relations Managerwhen needed
• Record information in the logbook daily
• Ensure compliance with health and quality standards

Required Experience, Skills and Qualifications

Requirements

• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• A customer-oriented and professional attitude
• An outgoing personality
• Outstanding communication abilities
• Excellent organizational and time-management skills
• Diploma or BSc/BA in Hospitality Management is preferred

Benefits

• Diploma or BSc/BA in Hospitality Management is preferred
• salary no bars for right candidates
  
• job location near airport kolkata
  
• Job Type: Full-time
  
• Salary: ₹15,000.00 to ₹25,000.00 /month