Guest Relation Executive Jobs - Mumbai - Four Fountains De-Stress Spa - 1.0 to 3.0 years of experience - 23 January 2020
Guest Relation Executive
Four Fountains De-Stress Spa
Expired
Posted: 23 Jan 20
Job Description
1.Ensure high levels of guest satisfaction
- a) Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff
- b) Deliver high quality & personalized service to the guests with the help of the therapists at the spa
- c) Ensure adherence to all standard operating procedures
- d) Handle any guest grievances and bring it to the Spa Manager’s notice immediately
- e) Maintain the reception area in an effective manner
- f) Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.
2. Follow Standard Operating Procedures laid down for the Front Desk
- a) Engage with guests on a regular basis and build a relationship with them
- b) Attend to phone calls and take appointments
- c) Be conversant with all the therapies and provide information about the same to the guests
- d) Selling of gift vouchers and memberships to the guests
- e) Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa
Job Particulars
Role steward hospitality
Education 10th Pass (SSC)
Who can apply Experienced (1 to 3 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id837574
Job Category
Locality Address
State Maharashtra
Country India
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