Guest Relations Executive Jobs Opening in The cult at Magarpatta, Pune
Guest Relations Executive
Job Description
Key Responsibilities:
1. Guest Services:
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Greet guests upon arrival and departure, ensuring they feel welcomed and valued.
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Check-in and check-out guests, ensuring a smooth and efficient process.
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Address guest concerns, feedback, and complaints promptly and professionally.
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Anticipate guest needs by offering personalized services and recommendations.
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Provide information on the hotel’s amenities, services, and local attractions.
2. VIP and Special Guest Handling:
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Ensure VIP guests receive exclusive attention and personalized services.
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Prepare welcome amenities and special arrangements for important guests or returning clients.
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Coordinate with other departments to fulfill special requests (e.g., room upgrades, early check-ins, late check-outs).
3. Communication and Coordination:
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Maintain effective communication with the front office, housekeeping, and other departments to ensure all guest requests are handled efficiently.
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Relay guest requests to the relevant department in a timely manner.
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Assist in the handling of guest complaints, and follow up to ensure complete satisfaction.
4. Concierge Duties:
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Offer concierge services, including booking reservations for restaurants, transportation, spa appointments, and entertainment.
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Provide guests with information on the local area, including dining, shopping, and entertainment options.
5. Administrative Duties:
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Maintain accurate guest records, ensuring data is up-to-date and securely stored.
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Prepare reports on guest feedback, complaints, and suggestions for management review.
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Monitor guest satisfaction surveys and ensure the team is actively improving the guest experience.
6. Upselling and Promotions:
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Inform guests about hotel promotions, events, and services such as spa treatments, dining, or room upgrades.
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Encourage guests to participate in loyalty programs and upsell premium services where appropriate.
More information about this Guest Relations Executive Job
Please go through the below FAQs to get all answers related to the given Guest Relations Executive job
- What are the job requirements to apply for this Guest Relations Executive job position?
- Ans: A candidate must have a minimum of fresher as an Guest Relations Executive
- What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: 12th Pass (HSE)
- What are the salary requirements for this job?
- Ans: The salary range is between 30000 and 35000 Monthly. The Salary will depend on the interview. This Guest Relations Executive is a Full Time in Pune.
- What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
- This Guest Relations Executive is a work from home job?
- Ans: No ,its not a Work from Home Job.
- How many job vacancies are opening for the Guest Relations Executive position?
- Ans: There are immediate 1 job openings for Guest Relations Executive in our Organisation.
Job Particulars
About Company
Pune 
Freshers 
Salary not disclosed 
10th Pass (SSC), 12th Pass (HSE)
Pune
Freshers
Salary not disclosed
Diploma, 10th Pass (SSC), 12th Pass (HSE), Vocational Training
Mumbai, Pune
Freshers
Salary not disclosed
10th Pass (SSC), Upto 9th Std 
