Guest Services Executive Jobs in Mumbai - Client Ebizs HR Solutions

ROLE & RESPONSIBILITIES:

• Follow Standard Operating Procedures laid down for the Front Desk
• Engage with guests on a regular basis and build a relationship with them
• Attend to phone calls and take appointments
• Be conversant with all the therapies and provide information about the same to the guests
• Selling of memberships, products to the guests
• Ensure that the cash bill is maintained in a secure manner and maintain accounts for the spa
• Seek feedback from guests about their experience
• Control costs by following laid-down procedures
• Ensure high levels of guest satisfaction
• Maintain high levels of hygiene and cleanliness with the help of the housekeeping staff
• Deliver high quality & personalized service to the guests with the help of the therapists at the spa
• Ensure adherence to all standard operating procedures
• Handle any guest grievances and bring it to the Spa Manager’s notice immediately
• Maintain the reception area in an effective manner
• Maintain inventory of all materials in the spa and ensure there is no pilferage or wastage.
• TRAINING: Training will be on the job
  

PROBATION AND CONFIRMATION

• Selected candidate will be on probation for a period of 3 months from the date of joining.
• Post completion of 3 months, a confirmation test and interview will be conducted.
• If the candidate does not clear the confirmation test and interview the probation period may be extended at the company’s discretion.
• LOCATIONS: Bandra, Malad, Powai, Vile Parle, Goregaon, Mulund, Andheri
  
• Vacancy: 1 for each location
  
• REPORTING TO: Spa Manager
  
• WORK HOURS: 9 hours a day (Rotational Shifts – 7 am to 4 pm & 1 pm to 10 pm)
  
• WORK DAYS: 6 days a week, Week off one day between Monday - Thursday
  
• EXPERIENCE: 0 - 1 year, Freshers welcome
  
• EDUCATION: Any graduate, Graduates in Travel & Tourism/Aviation/Hotel Management will be an added advantage