Hardware Networking - System Engineer Jobs in Bangalore - ACT Fibernet

Hardware Networking - System Engineer

ACT Fibernet

0 to 1 Years

9000 - 21000 Monthly

Expired

Posted: 27 Jul 17

Purpose of the Role

Responsible for 100% customer Service and maintenance of network element on field in the designated area

Role Description

Assume overall responsibility for ensuring 99.99% Customer Uptime
Ensure that BONU’s and BONT’s (Switches) in the network are maintained as per norms
Ensure support for timely connectivity for all the cross functional teams
Maintain the network database and submit the required report to the reporting manager on regular intervals
Attend customer complaints on field and give quality resolution within the TAT
Provide timely resolution of technical complaints through analysis/ trouble shooting
Monitor NMS through SMS/ mails and take appropriate action based on the events
Analyze repeat complaints and ensure implementation of corrective measures through escalations if required
Avoid Churn of customers through better service within the SLA or Commitment
Responsible for process adherence
Provide structured feedback to management to provide permanent solutions to improve service level

Key Result Areas

This position plays a critical role in driving operational efficiency through management of material and time consumption, quality adherence and brining in areas of improvement for process betterment in the organization

Desired Skills and Competencies