Hardware Networking - System Engineer Jobs in Gurgaon - IBM
Job Description
Responsibilities
- Research and identify solutions to software and hardware issues
- Diagnose and troubleshoot technical issues, including account setup and network configuration
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams
- Refer to internal database or external resources to provide accurate tech solutions
- Ensure all issues are properly logged
- Prioritize and manage several open issues at one time
- Prepare accurate and timely reports
- Provide Basic level troubleshooting.
- Responsible for the uptime of the various client projects being managed / monitored.
- Need to make sure that issues are handled in right time frames as per the SLA / commitments
- Knowledge on Network protocols LAN, WAN protocols like HSRP , VLANS, STP, OSPF and BGP
- Understanding of Routing, Switching devices
- Understanding of Network Operations
- Good understanding Windows/Linux/Mac OS environments
- Good understanding of computer systems other tech products
- Ability to diagnose and troubleshoot basic technical issues
- Familiarity with remote desktop applications and help desk software
- Excellent problem-solving and communication skills
- Ability to provide step-by-step technical help, both written and verbal
- Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
Job Particulars
Role it hardware engineer
Who can apply Freshers
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id709060
Job Category IT/Software , BSc/BCA/BBM
Locality Address
State Haryana
Country India
About Company
International Business Machines Corporation (IBM) is an American multinational information technology company headquartered in Armonk, New York, with operations in over 170 countries. The company began in 1911, founded in Endicott, New York, as the Computing-Tabulating-Recording Company (CTR) and was renamed "International Business Machines" in 1924.
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