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HCL Hiring For Remote Desktop Support L2 - Bangalore Jobs in Bengaluru - HCL Technologies Limited

HCL Hiring For Remote Desktop Support L2 - Bangalore

HCL Technologies Limited
experience-icon 4 to 7 Years
salary-icon 350000 - 800000
qualification-icon Other Course
Expired

Posted: 11 Oct 19

Job Description

HCL Hiring for Remote Desktop Support Engineer(RDS)

Job Description:

Coordinate desktop changes to avoid deployment collisions.
Prepare requests for rollout
Prioritize change requests
Create rollout plans for changes requests
Coordinate implementation process
Keep track of request and make sure they are implemented as planned
Participate in incident handling concerning desktop changes.
Participate in projects concerning bigger desktop changes, for example rollout of new antivirus.
Microsoft environment knowledge (desktop & server).
Have some level of technical understanding of the products building up a desktop service.
Experience from the desktop environment.
Understanding and experience of change management process.


Technical Requirements

Phone support experience necessary.
Technical Service desk or technical call center experience is necessary.
Disciplined, systematic problem solving skills required.
Windows Operating systems
Clients: Windows7, Windows Vista, Windows XP, Windows 2000
Servers: Windows 2000, Windows 2003, Windows 2008
Knowledge of Active Directory, Exchange 2003/2007
ITSM ticketing tools such as Remedy, HP Service Center, Peregrine Service Center
Remote desktop connectivity applications like SMS, Bomgar, WebEx, Live Meeting, and Windows Native tools
MS Office Suite (XP, 2003, 2007): MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook, MS Project, and MS Visio
Internet browsers (e.g. Explorer, Chrome, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications like WinZip, etc.

Other Skills / Experience

Ability to successfully provide hardware/software/network problem analysis and resolution support over the phone
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to integrate as a cross-functional, team player in a fast-paced environment where all information is shared.
Ability to learn new information quickly and the willingness to do so at all times.
Ability to work flexible hours from time to time to cover for other Service desk staff and to be on call via pager during the week.
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
Certification requirements
Preferred MCP/MSCE/MSCA or HDI CSS
ITIL knowledge of V2 or V3 especially on Service Desk, Incident, Problem, and Change
Management preferred

Documents to Carry(Mandatory)*

Hard Copy of your updated Resume
Printout / Screenshot of this walkin
One Government ID proof Xerox copy (Preferable Passport )
One Passport size photograph

Walk-in Interview

Walk -in Details
Date: 9th- 12th Oct 2019
Time : 10:00 AM to 2.00 PM
Spoc : Shobhana/Shemona
Venue:
HCL Technologies
Plot No. 3
Surya Sapphire Hosur Road
Near D-Mart
1st Phase, Electronic City,
Bengaluru, Karnataka 560100


Job Particulars

Role others
Education Other Course
Who can apply Experienced (4 to 7 Years)
Hiring Process Walk - In
Employment TypeFull Time
Job Id723298
Job Category Others
Locality Address
Country India

About Company

HCL Technologies Limited
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