Head - Customer Experience Jobs in Mumbai - Bank of Baroda

Head - Customer Experience
Bank of Baroda
Any Graduate
Bank of Baroda
Last Date 15 Dec 2020
This Job is Expired

Bank of Baroda - Job Details

Date of posting: 01 Dec 20
Head - Customer Experience/01 Post

Roles & Responsibilities: 
• Develop & execute strategy for enhancing customer experience, engagement and advocacy across all channels. 
• Own the Customer experience matrix of managing customer engagement, loyalty and grievance redressal across all channels. 
• Design and execute strategies aimed at re-engineering customer facing processes, with focus on time, quality of interactions and cost. 
• Design and execute the grievance redressal machinery for the Bank, including systems, policies and processes. Develop and coach the Customer Experience team so as to build a strong customer-centric culture in the organization. 
• Develop and manage relationships with key internal and external stakeholders including Retail Banking, Wholesale banking, Digital Banking, Treasury, Branches, regulators, IT vendors and operations. 
• Develop technological/ digital interfaces for enhancement of customer experience in collaboration with Digital/ IT verticals. 
• Continually assess risks in the business, taking into account changing market and economic conditions, legal and regulatory requirements, operating procedures and impact of new technology. 
• Develop business analytics and framework for governance and business reviews, making proposals for enhancing customer experience. 
• Be the primary interface with the Ombudsman, appointed by the regulatory 
• Be a thought leader through participation at industry conferences and developing productive relationships across key/ large clients at the CEO level.

Work Experience: Minimum of 10 Years’ experience in BFSI Sector with 3 Years of experience at Senior / Head level position in Customer Experience vertical

Job Summary

Job Type : Full Time
Job Category : 1 to 3 Yr Exp,Tech Support
Hiring Process : Face to Face Interview
Who can apply : Freshers

About Bank of Baroda

Bank of Baroda, India's International Bank, with a network of more than 3200 branches in India enjoys the unique distinction of overseas presence in 26 countries. The global business of the Bank is over Rs. 4,60,000 crores. The Bank's Mission is 'To be a top ranking National Bank of International Standards committed to augmenting stakeholder value through concern, care and competence'. The Bank believes that its people, process and technology are the key drivers for delivering customer service. The Bank firmly believes that its Human Resources are the most valuable asset and the HR Mission of the Bank is 'Creating Competence and Passion for Business Excellence'.
This Job is Expired
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Bank of Baroda recruiting Head - Customer Experience candidates nearby Mumbai.Bank of Baroda vacancies for Head - Customer Experience is recruited through Written-test, Face to Face Interview etc.
Bank of Baroda Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate are selected to full fill the vacancies in Customer Service / Tech Support job field. The candidates nearby Mumbai can apply for Head - Customer Experience position in Bank of Baroda. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Bank of Baroda recruitment, candidates are mostly chosen for the department of Customer Service / Tech Support . To learn more about the current jobs and other details, it is better to go through official site of Bank of Baroda and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Bank of Baroda and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Bank of Baroda and near your city and get a secured career.