Healthcare Customer Support Jobs in Delhi - Insurgics Health Solution
Healthcare Customer Support
Insurgics Health Solution
0 Years 
Not disclosed 
Certificate Course (ITI), Diploma, M Phil / Ph.D, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW 
Expired
Posted: 11 Jan 21
Job Description
About the internship
Selected intern's day-to-day responsibilities include:
1. Follow up with customers to make sure that they are satisfied with the service
2. Make sure that salespersons are on track with sales goals
3. Meet with other departments to make sure that salespeople are doing their job correctly
4. Provide any necessary data or reports to the sales team
5. Understand customer's query, identify the root cause of the problem and resolves the issue by connecting the right stakeholders
6. Acknowledge customers by responding to emails, texts, and phone calls
7. Update all contact information for clients
8. Deal with any customer complaints and resolves the issue as necessary
9. Manage administrative work including filing reports or presenting sales team with necessary documents
10. Define proper process and standards of serving which includes all formatted documents, the timely response of service provider, timely feedback calls from the MKC team
11. Identify the bottlenecks and modifies the process accordingly
12. Work on feedback call to all the customers after the completion of service and share the feedback with the marketing team
13. Segment customers basis on their needs and expectations
1. Follow up with customers to make sure that they are satisfied with the service
2. Make sure that salespersons are on track with sales goals
3. Meet with other departments to make sure that salespeople are doing their job correctly
4. Provide any necessary data or reports to the sales team
5. Understand customer's query, identify the root cause of the problem and resolves the issue by connecting the right stakeholders
6. Acknowledge customers by responding to emails, texts, and phone calls
7. Update all contact information for clients
8. Deal with any customer complaints and resolves the issue as necessary
9. Manage administrative work including filing reports or presenting sales team with necessary documents
10. Define proper process and standards of serving which includes all formatted documents, the timely response of service provider, timely feedback calls from the MKC team
11. Identify the bottlenecks and modifies the process accordingly
12. Work on feedback call to all the customers after the completion of service and share the feedback with the marketing team
13. Segment customers basis on their needs and expectations
Skill(s) required
Who can apply
Only those candidates can apply who:
1. are available for full time (in-office) internship
2. can start the internship between 14th Aug'20 and 18th Sep'20
3. are available for duration of 3 months
4. have relevant skills and interests
* Women wanting to start/restart their career can also apply.
Perks
Number of openings
1
Certificate: Will be provided at the end of the Internship
Job Particulars
Education Certificate Course (ITI), Diploma, M Phil / Ph.D, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, Vocational Training, BFA, BSW
Who can apply Freshers
Hiring Process Face to Face Interview
Employment Type0
Job Id1088502
Job Category Diploma , Tech Support
Locality Address
State Delhi
Country India
About Company
Insurgics Health Solution
About Insurgics Health Solution
Insurgics Health Solution Private Limited is a startup & promoted as Mom Kid Care. We, at Mom Kid Care, believe that every woman, mom, and their kids deserve the best possible care to make a healthier & happy family life ahead. Mom Kid Care is an exclusive & dedicated online platform, designed by experts on women's health and wellness. Mom Kid Care is revolutionizing women's health by providing them instant access to certified & verified 'health content', allows them to have 'second opinions' immediately from gynecologists, IVF specialists, pediatricians & dieticians, the opportunity to book online healthcare services at their fingertips namely pre & postnatal classes, lactation or breastfeeding counseling, miscarriage or abortion counseling, nanny services, working women childcare services, special need children care services & speech therapy for children classes.
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