Help Desk Associate Job in Toshali Group at Pune

Hiring for Machan Resorts LLP Lonavala Designation Help Desk Associate Location Lonavala Answering all calls from the guests related to inquiries queries and complaints Handle guest complaints listen to the complaints patiently and assure them that the complaints will be resolved as soon as possible Update the concerned department about the complaint Directing phone calls to other departments 3Register the complaints in the logbookFollow up on the complaintsCheck with the guests once the complaint is solvedCommunication and coordination between the departments Front Office Housekeeping FnB Production FnB Service Maintenance SPA Maintaining Guest Feedback and reply to the guest query To always be patient and uphold the company culture at all times while making guests feel welcomed and valued May take messages arrange or give advice on transportation business services or entertainment or monitor guest requests for housekeeping and maintenance Provide information on various activities on the property and the timings about Lunchtime or Dinner time and assist the quest with their queries 4 Requirements Fresher or 1 to 2 years of experience in customer handling Guest HandlingGood Communication skillsMinimum education HSCPresentable Other benefits Accommodation and all meals Website https www themachan com