Help desk Co-ordinator Jobs in Bangalore - Velocis Systems Pvt. Ltd
Job Description
- Attending the customer calls and queries, logging the calls, assigning the calls to the respective support engineer
- Monitor e-mail and related information for support queries, track all problems until they get resolved.
- Handle Help Desk ticketing system through CA Helpdesk
- Co-ordinate with Technical and Business teams.
- Ability to understand the client query and communicate the same to the engineers.
- Coordinate and maintain a tracker sheet of request/activities of the Help Desk,
- Efficient in Email and verbal communication in English
- Preparing daily, monthly call reports
- Overall in charge for all kind of Helpdesk functionality
- ITIL knowledge will be an added advantage
- Communication in English and Hindi
Job Particulars
About Company
Overview of Velocis
Velocis works closely with organizations to help them leverage IT for competitive advantage and to derive more value of their IT investments.
Our competencies are in the areas of Networks, Data center, Collaboration, Mobility and Cloud. These competencies are delivered as business solutions by our professionally certified team of over 900 professionals.
In addition to our solutions capability, Velocis Services have attained a place of prominence in the Indian IT landscape. Our Managed Services team and NOC helps our customers get desired uptime for their IT Assets so that they can deliver satisfaction to their customers.
Our New initiatives are in the domain of Cloud and Mobility. Our Cloud offerings ensure a seamless transition to cloud/hybrid cloud by helping customers in their Cloud Assessment and by offering Cloud Infrastructure Services, Cloud Application Migration Services and Cloud Managed Services. Our Mobility offerings help customers increase collaboration, achieve faster turnaround time and deeper customer connect, by providing solutions and services on Mobile Strategy, Application Development, Mobile Security and Managed Services.
Velocis Key Differentiator lies in its Depth of Skills and its speed of delivery. We take pride in being a part of our Customer's Success and are always eager to work together in finding joint solutions for business enhancement
