Help desk Co-ordinator Jobs in Bangalore - Velocis Systems Pvt. Ltd

Help desk Co-ordinator
Velocis Systems Pvt. Ltd
0 to 0.6 Years
100000 - 300000 Per Year
Velocis Systems Pvt. Ltd
Last Date 20 Mar 2018

Velocis Systems Pvt. Ltd - Job Details

Date of posting: 01 Mar 18
  • Attending the customer calls and queries, logging the calls, assigning the calls to the respective support engineer
  • Monitor e-mail and related information for support queries, track all problems until they get resolved.
  • Handle Help Desk ticketing system through CA Helpdesk
  • Co-ordinate with Technical and Business teams.
  • Ability to understand the client query and communicate the same to the engineers.
  • Coordinate and maintain a tracker sheet of request/activities of the Help Desk,
  • Efficient in Email and verbal communication in English
  • Preparing daily, monthly call reports
  • Overall in charge for all kind of Helpdesk functionality
  • ITIL knowledge will be an added advantage
  • Communication in English and Hindi

Hiring Process : Face to Face Interview

About Velocis Systems Pvt. Ltd

Overview of Velocis

Velocis works closely with organizations to help them leverage IT for competitive advantage and to derive more value of their IT investments.

Our competencies are in the areas of Networks, Data center, Collaboration, Mobility and Cloud. These competencies are delivered as business solutions by our professionally certified team of over 900 professionals.

In addition to our solutions capability, Velocis Services have attained a place of prominence in the Indian IT landscape. Our Managed Services team and NOC helps our customers get desired uptime for their IT Assets so that they can deliver satisfaction to their customers.

Our New initiatives are in the domain of Cloud and Mobility.  Our Cloud offerings ensure a seamless transition to cloud/hybrid cloud by helping customers in their Cloud Assessment and by offering Cloud Infrastructure Services, Cloud Application Migration Services and Cloud Managed Services.  Our Mobility offerings help customers increase collaboration, achieve faster turnaround time and deeper customer connect, by providing solutions and services on Mobile Strategy, Application Development, Mobile Security and Managed Services.

Velocis Key Differentiator lies in its Depth of Skills and its speed of delivery. We take pride in being a part of our Customer's Success and are always eager to work together in finding joint solutions for business enhancement

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Velocis Systems Pvt. Ltd recruiting Help desk Co-ordinator Experienced(0 to 0.6 Years) candidates in Bangalore. The Velocis Systems Pvt. Ltd vacancies for Help desk Co-ordinator is filled through Face to Face Interview etc.
Velocis Systems Pvt. Ltd jobs for Experienced(0 to 0.6 Years) candidates are very common in nature as the company recruits a lot of Experienced(0 to 0.6 Years) candidates every year based on the skills . The candidates with ME/M.Tech, BBA/BBM, BSc, BCA, BE/B.Tech, Certificate Course (ITI), Diploma, B.Com, BA, MCA are selected to full fill the vacancies in IT Software-Engineer job field. The Experienced(0 to 0.6 Years) candidates applying for Help desk Co-ordinator should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Velocis Systems Pvt. Ltd recruitment, Experienced(0 to 0.6 Years) candidates are mostly chosen for the department IT Software-Engineer. To learn more about the current jobs and other details, it is better to go through official site of Velocis Systems Pvt. Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Velocis Systems Pvt. Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.