Help desk Jobs in Mumbai,Navi Mumbai - Globtier Infotech Pvt Ltd

Help desk

Globtier Infotech Pvt Ltd

0 Years

14000 - 16000 Monthly

Expired

Posted: 30 Oct 18

Job Description

Duties and responsibilities:

Take out of hours calls from customers resolving issues or making notes for follow up by office staff during working hours .
Update the system with changes requested by customers during out of hours.
Log all out of hours calls from customers in an on-call report which is handed over to office staff after on-call shift.
Take out of hours calls from care workers resolving issues or making notes for follow up by office staff during working hours.
Give direction to care workers in line with policies and procedures when issues arise and follow company P&P to deal with emergencies.
Update the system with changes based on care worker communication during out of hours.
Covering all visits during out of hours when a care worker calls in sick or is unable to work .
Log all out of hours calls from care workers in an on-call report which is handed over to office based staff after on-call shift.
Monitor all visit alarms during out of hours to track timeliness of care workers.
Process any transactions in the reconciliation report .
Retro log all visits where no transaction is generated by a care worker logging in and out of the customer visit.
Undertake any other actions that may be required during out of hours to support the business and maintain quality for customers.
Update the system with information required and/or instructed by the office co-ordinators.
Liaise with social services during out of hours for any issues relating to SS packages.
Liaise with family and other care professionals as required to resolve customer issues.
Attend weekly staff meeting in the office.

Job Particulars

Role others

Education Certificate Course (ITI), Diploma, M Phil / Ph.D, B.Com, M.Com, MA, BBA/BBM, BCA, BEd, BSc, MCA, MEd, MSc, PG Diploma, 12th Pass (HSE), Vocational Training, BFA, BSW

Who can apply Freshers

Hiring Process Face to Face Interview, Telephonic Interview

Employment TypeFull Time

Job Id502135

Job Category MBA , Diploma , Analyst / Analytics , Logistics / Transportation

Locality Address

State Maharashtra

Country India

About Company

Globtier Infotech's Solutions Inc. is incorporated in Noida, India with three objectives in mind.

Deliver High-Quality IT Application.
Always exceed the criteria of customer satisfaction.
Always beat the deadline.

Team of Business Professionals

Globtier Infotech is owned and managed by a team of business professionals and technocrats, who have global experiences of harnessing people and technology in the business process. The technical depth of Globtier Infotech's veteran management team is unique in Information Technology, thereby ensuring outstanding performance, reliable service and creative solutions for your business needs.

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