Help Desk Jobs in Noida - Kutumbh Care Pvt Ltd

Help Desk
Kutumbh Care Pvt Ltd
1 Years
10000 - 15000 Per Month
Kutumbh Care Pvt Ltd
Last Date 17 Sep 2017

Kutumbh Care Pvt Ltd - Job Details

Date of posting: 19 Jul 17

  • Position-Help Desk
  • Experience Required-1Year
  • Job Location-Greater Noida
  • Qualification-Graduation

Job Description-

  • Should have good communication skills (Hindi and English),
  • Open for 24X7 shifts
  • Minimum 1 year of experience, preferably in call center, IT Helpdesk or BPO.
  • Should be a graduate in any discipline (Correspondence graduate candidate also apply) 


  • Agents would be the primary point of contact for all user interactions and would be responsible for quality service to the users. 
  • Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional),update the database, escalate calls to the department, etc.


  • Call center(L1Helpdesk)
  • Log user calls and give them trouble tickets
  • Classify the Call as per the severity
  • Assign severity level to each call
  • Track each call to resolution
  • Coordinate with 3rd party application teams
  • Generate call reports through the helpdesk tool
  • Analyse call statistics
  • Give technical support on Application Interface & other queries based on FAQ's

 Resource Skill

  • Minimum qualification is graduation in any discipline
  • Should have good communication skills and Should be able to speak, read and write in English/Hindi
  • Should be able to communicate confidently  and politely with users
  • Experience of at least one year in a call centre


Job Summary

Job Type : Full Time
Job Role : Others
Job Category : Others
Hiring Process : Face to Face Interview
Who can apply : Experienced (1 Years)

About Kutumbh Care Pvt Ltd

Kutumbh Care Pvt Ltd

This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us

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Kutumbh Care Pvt Ltd recruiting Help Desk Experienced(1 Years) candidates candidates nearby Noida.Kutumbh Care Pvt Ltd vacancies for Help Desk is recruited through Written-test, Face to Face Interview etc.
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