Help Desk Jobs in Noida - Kutumbh Care Pvt Ltd

• Position-Help Desk
  
• Experience Required-1Year
  
• Job Location-Greater Noida
  
• Qualification-Graduation
  

Job Description-

• Should have good communication skills (Hindi and English),
  
• Open for 24X7 shifts
  
• Minimum 1 year of experience, preferably in call center, IT Helpdesk or BPO.
• Should be a graduate in any discipline (Correspondence graduate candidate also apply) 

Role

• Agents would be the primary point of contact for all user interactions and would be responsible for quality service to the users. 
• Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.
  

SOW 

• Call center(L1Helpdesk)
  
• Log user calls and give them trouble tickets
  
• Classify the Call as per the severity
  
• Assign severity level to each call
  
• Track each call to resolution
  
• Coordinate with 3rd party application teams
  
• Generate call reports through the helpdesk tool
  
• Analyse call statistics
• Give technical support on Application Interface & other queries based on FAQ's

 Resource Skill

• Minimum qualification is graduation in any discipline
  
• Should have good communication skills and Should be able to speak, read and write in English/Hindi
  
• Should be able to communicate confidently  and politely with users
  
• Experience of at least one year in a call centre