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Help Desk Jobs in Noida - Kutumbh Care Pvt Ltd

Help Desk
Kutumbh Care Pvt Ltd
1 Years
10000 - 15000 Per Month
Kutumbh Care Pvt Ltd
Last Date 17 Sep 2017

Kutumbh Care Pvt Ltd - Job Details

Date of posting: 19 Jul 17

  • Position-Help Desk
  • Experience Required-1Year
  • Job Location-Greater Noida
  • Qualification-Graduation

Job Description-

  • Should have good communication skills (Hindi and English),
  • Open for 24X7 shifts
  • Minimum 1 year of experience, preferably in call center, IT Helpdesk or BPO.
  • Should be a graduate in any discipline (Correspondence graduate candidate also apply) 

Role

  • Agents would be the primary point of contact for all user interactions and would be responsible for quality service to the users. 
  • Agent functions include, but not limited to, handling user contact via Telephone, email service the request (both informational and transactional), update the database, escalate calls to the department, etc.

SOW 

  • Call center(L1Helpdesk)
  • Log user calls and give them trouble tickets
  • Classify the Call as per the severity
  • Assign severity level to each call
  • Track each call to resolution
  • Coordinate with 3rd party application teams
  • Generate call reports through the helpdesk tool
  • Analyse call statistics
  • Give technical support on Application Interface & other queries based on FAQ's

 Resource Skill

  • Minimum qualification is graduation in any discipline
  • Should have good communication skills and Should be able to speak, read and write in English/Hindi
  • Should be able to communicate confidently  and politely with users
  • Experience of at least one year in a call centre

 

Hiring Process : Face to Face Interview

Job Role : Others

About Kutumbh Care Pvt Ltd

Kutumbh Care Pvt Ltd

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Kutumbh Care Pvt Ltd recruiting Help Desk Experienced(1 Years) candidates in Noida. The Kutumbh Care Pvt Ltd vacancies for Help Desk is filled through Face to Face Interview etc.
Kutumbh Care Pvt Ltd jobs for Experienced(1 Years) candidates are very common in nature as the company recruits a lot of Experienced(1 Years) candidates every year based on the skills . The candidates with 12th Pass (HSE) are selected to full fill the vacancies in Others job field. The Experienced(1 Years) candidates applying for Help Desk should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to Kutumbh Care Pvt Ltd recruitment, Experienced(1 Years) candidates are mostly chosen for the department Others. To learn more about the current jobs and other details, it is better to go through official site of Kutumbh Care Pvt Ltd and Freshersworld. The Freshersworld is a leading employment portal that researches the official site of Kutumbh Care Pvt Ltd and provides details about the current vacancies, the application process, selection process, test details, important dates and other information.