Help desk / technical support

Her Second Innings

2 Years

Not disclosed

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Posted: 02 May 24

Job Description

Location: Bengaluru, India

Key Responsibilities:

Help Desk Management:

-Manage the daily operations of our help desk.

-Develop and implement procedures for effective help desk management.

-Escalate complex issues to the appropriate team members.

-Maintain clear and accurate documentation of all interactions.

Training & Development:

-Develop and deliver engaging training sessions on various technical and soft skills relevant to the tech industry.

-Tailor training content to meet the specific needs and learning styles of our diverse participants.

-Evaluate the effectiveness of training programs and make improvements as needed.

Key Qualifications:

-Minimum 2 years of experience in a help desk or technical support role.

-Experience working in the technology sector is preferred.

-Excellent communication, interpersonal, and presentation skills.

-Ability to develop and deliver engaging and informative training sessions.

-Strong analytical and problem-solving skills.

-A passion for empowering women and supporting their career development.

-Ability to work independently and as part of a team. Must be fluent in English and comfortable working in a fast-paced environment

More information about this Help desk / technical support Job

Please go through the below FAQs to get all answers related to the given Help desk / technical support job

What are the job requirements to apply for this Help desk / technical support job position?
- Ans: A candidate must have a minimum of 2 year experience as an Help desk / technical support

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: BBA/BBM, BE/B.Tech, BSc
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Help desk / technical support is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Help desk / technical support position?
- Ans: There are immediate 1 job openings for Help desk / technical support in our Organisation.