Helpdesk Analyst/ IT Analyst- International Voice Process Jobs Opening in Corner Tree Consulting at Bangalore, Coimbatore

Helpdesk Analyst/ IT Analyst- International Voice Process

Corner Tree Consulting

0 Years

50000 - 60000 Monthly

Expired

Posted: 18 Jan 23

Job Description

Role details

Job Title: Helpdesk Analyst/ IT Analyst- International Voice Process

Responsibilities:

 To respond to customer and internal staff queries over the telephone, via remote access or via email promptly in a professional and timely manner.

 To follow up on customer enquiries appropriately.

 To analyse issues, identify the cause and provide customer centric solutions to resolve system and process issues

 Striving to improve Customer Experience by providing accurate and timely resolution.

 Consistently achieving KPI targets.

 To assess severity of issues based on the procedures to appropriately utilise expert internal resources and escalate to management team

 To accurately log all customer interactions in the Dictate IT issue management system to enable measurement of response times, types of queries and areas where preventative action will be appropriate

 To gain an in depth understanding of the core and customised software deployed across each client site

 To help maintain service levels in readiness for management team to assess customer and performance reports

 General support related queries (assisting customers and other helpdesk members

 Executing Ad-Hoc SQL reports for customers/colleagues.

Occasional Duties:

 To carry out any other reasonable duties and responsibilities as assigned or as dictated by unexpected Business levels. Key skills required

 Excellent English oral and written communication skills

 Problem solving skills

 Ability to prioritise and manage workloads

 Attention to detail

 Ability to work both independently and as part of a team

 Experience using Microsoft Office

 Experience and training in troubleshooting and providing support

More information about this Helpdesk Analyst/ IT Analyst- International Voice Process Job

Please go through the below FAQs to get all answers related to the given Helpdesk Analyst/ IT Analyst- International Voice Process job

What are the job requirements to apply for this Helpdesk Analyst/ IT Analyst- International Voice Process job position?
- Ans: A candidate must have a minimum of fresher as an Helpdesk Analyst/ IT Analyst- International Voice Process

What is the qualification for this job?
- Ans: The candidate can be a Graduate from any of the following: Diploma, BE/B.Tech, BSc
What are the salary requirements for this job?
- Ans: The salary range is between 50000 and 60000 Monthly. The Salary will depend on the interview. This Helpdesk Analyst/ IT Analyst- International Voice Process is a Full Time in Bangalore, Coimbatore.
What is the hiring Process of this job?
- Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.
This Helpdesk Analyst/ IT Analyst- International Voice Process is a work from home job?
- Ans: No ,its not a Work from Home Job.
How many job vacancies are opening for the Helpdesk Analyst/ IT Analyst- International Voice Process position?
- Ans: There are immediate 2 job openings for Helpdesk Analyst/ IT Analyst- International Voice Process in our Organisation.