Helpdesk/Call Coordinator Jobs in Delhi,Faridabad,Gurgaon - AKP consultants
Job Description
- Qualification : Bachelor's
- Female Candidates only
Skills Required
- Effective verbal and written English communication.
- End user calls handling capabilities and calls registration through ticketing systems.
- Helpdesk ticketing system management, ensure every ticket is being answered in a timely manner as per SLA.
- Daily Call report with every ticket status and open ticket aging.
- Weekly tickets summary based on various parameters.
- Monthly IT dashboard
- Day end call status sharing with Team Lead and System Admin.
- Follow-up of the previous day open tickets with support engineers. Any delay to be escalated to seniors.
- Call log with OEM of different products and follow up till it close .
- Managing attendance sheet for the FMS team in Gurgaon and Mumbai
- Only Female Candidates can apply
- Experience: 0 month - 1yr
- Job Location : Gurgaon
- Salary : 10000 - 15000
- Interview Location: Laxmi Nager
- Telephonic Round also available
Job Particulars
Role bpo telecaller
Education Certificate Course (ITI), Diploma
Who can apply Freshers and Experienced (0 to 1 Years )
Hiring Process Face to Face Interview, Telephonic Interview
Employment TypeFull Time
Job Id275160
Locality Address
State Haryana, Uttar Pradesh, Delhi
Country India
About Company
AKP Consultants deliver the best-in-class IT solutions that covers almost each and every IT infra. Our core Business Values defines us as a corporation and as individuals. Through regular applications of our principles, we continue to provide value to our customers, and we will constantly meet customers’ business goals. As a reputed & leading provider of Technical expertise in all the information technology fields, we are firmly committed to complete customer satisfaction in each and every project we undertake & delivered.
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