Helpdesk Coordinator/Service Desk Jobs in Kolkata - Genius Consultants Limited

Urgent Opening For Helpdesk Coordinator/service Desk Position

Job description

Hi,

Greetings from Genius Consultants!

We would like to introduce ourselves as the hiring partner of one of our Client (Tier 1 Company)

Urgent Opening For Helpdesk Coordinator/service Desk Position in Kolkata

Experience Required: 1 Year - 2 years

Salary: 16K / Month (Negotiable)

Notice Period: Candidate should join within 30 Days

Payroll Company: Genius Consultant Ltd

JD

Single point of contact to the customer/users for all IT related requirements.

Receive calls/incidents, service requests, queries, change requests from users

Log Tickets in the Service Desk Tool on behalf of users calling helpdesk over phone.

Log Tickets with the correct category, severity, problem description, & user information.

Route the calls to the appropriate support team and vendors for resolution.

Escalate issues / tickets which are going beyond the agreed service levels.

Escalate issues pertaining to vendors' non-performance or delays.

Escalate issues pertaining to users' non-availability or non-cooperation.

Track all the issues and send status updates on the progress.

Update users on the status of the incidents reported on regular intervals.

Share scheduled and necessary reports to management as and when required.

Relevant Experience- (0.6 years-2 years)

Excellent Communication skill

Minimum percentage- 50%(All Course)

Year Gap- Max 2 year in whole carrier

No Distance/Correspondence/Open Schooling course are allowed.

Ready to work in 24*7 shift.

Salary  : 1,00,000 - 1,50,000 P.A.

Location :  Kolkata