Helpdesk Coordinator/Service Desk Jobs in Kolkata - Genius Consultants Limited

Helpdesk Coordinator/Service DeskWalkin
Genius Consultants Limited
Any Graduate, Any Post Graduate
0 Years
Genius Consultants Limited
Last Date 03 Jul 2020
This Job is Expired

Genius Consultants Limited - Job Details

Date of posting: 04 May 20

Urgent Opening For Helpdesk Coordinator/service Desk Position

Job description


Greetings from Genius Consultants!

We would like to introduce ourselves as the hiring partner of one of our Client (Tier 1 Company)

Urgent Opening For Helpdesk Coordinator/service Desk Position in Kolkata

Experience Required: 1 Year - 2 years

Salary: 16K / Month (Negotiable)

Notice Period: Candidate should join within 30 Days

Payroll Company: Genius Consultant Ltd


Single point of contact to the customer/users for all IT related requirements.

Receive calls/incidents, service requests, queries, change requests from users

Log Tickets in the Service Desk Tool on behalf of users calling helpdesk over phone.

Log Tickets with the correct category, severity, problem description, & user information.

Route the calls to the appropriate support team and vendors for resolution.

Escalate issues / tickets which are going beyond the agreed service levels.

Escalate issues pertaining to vendors' non-performance or delays.

Escalate issues pertaining to users' non-availability or non-cooperation.

Track all the issues and send status updates on the progress.

Update users on the status of the incidents reported on regular intervals.

Share scheduled and necessary reports to management as and when required.

Relevant Experience- (0.6 years-2 years)

Excellent Communication skill

Minimum percentage- 50%(All Course)

Year Gap- Max 2 year in whole carrier

No Distance/Correspondence/Open Schooling course are allowed.

Ready to work in 24*7 shift.

Salary  : 1,00,000 - 1,50,000 P.A.

Location :  Kolkata

Job Summary

Job Type : Full Time
Job Role : HR / Admin
Hiring Process : Walk - In
Who can apply : Freshers
Country : India

About Genius Consultants Limited

We would like to introduce ourselves as the hiring partner of one of our Client (Tier 1 Company)
This Job is Expired
This posting is done directly & exclusively on We do not entertain any unsolicited calls or enquiries from any consultants, other portals or TPOs. Notice: This recruitment is FREE. if the recruiter charges any fees, please write us
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Genius Consultants Limited recruiting Helpdesk Coordinator/Service Desk candidates nearby Kolkata.Genius Consultants Limited vacancies for Helpdesk Coordinator/Service Desk is recruited through Written-test, Face to Face Interview etc.
Genius Consultants Limited Company recruits a lot of candidates every year based on the skills . The candidates with Any Graduate, Any Post Graduate are selected to full fill the vacancies in HR / Admin job field. The candidates nearby Kolkata can apply for Helpdesk Coordinator/Service Desk position in Genius Consultants Limited. All candidates should have a degree or post-graduation in the required field based on the requirement mentioned. The jobs are available in Full Time basis. When it comes to the Genius Consultants Limited recruitment, candidates are mostly chosen for the department of HR / Admin . To learn more about the current jobs and other details, it is better to go through official site of Genius Consultants Limited and Freshersworld. Find the latest jobs near you and near your home. So, that you don’t need to relocate. The Freshersworld is a leading employment portal that researches the official site of Genius Consultants Limited and provides all the details about the current vacancies, the application process, selection process, interview test details, important dates and other information. Search and apply for the top job positions in Genius Consultants Limited and near your city and get a secured career.