Helpdesk Executive jobs - Mumbai - Sanneet computers private limited - 1 to 1 years of experience - 18 March 2024
Job Description
1. To resolve
queries of institutions and investors regarding CKYC processes and application
– to handle queries both on emails and calls within stipulated TAT.
2. To follow-up
with institutions to make necessary amendments to records.
3. To enter the
details of every interaction in the system
4. To liaise
with Business and IT support teams to ensure queries are resolved or are
appropriately escalated.
5. To capture
suggestions received from institutions during query handling and convey the
same to Business teams.
6. KRA
Verification.
7. Helpdesk
work timings are 08:00am to 08:00pm Monday to Saturday.
8. Shifts
from:-
08:00am to
04:30pm
09:30am to
06:00pm
10:30am to
07:00pm
11:30am to
08:00pm
Job Particulars
About Company
