Helpdesk Senior Associate Job in NTT DATA Services at Bangalore

Req ID: 100846

We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Helpdesk Senior Associate at Grade-5 position in Service Desk

Must be a Graduate. B.Tech/B.E or any other technical degree preferred

Good communication skills with 1 year of international calling experience

Good comprehension & writing skills

Must possess excellent customer handling skills

Should be comfortable to work in rotational shift with 24x7 support window

Job Description: Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.

Activities include recognition, research, isolation, resolution & follow up steps.

Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.

Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.

Sound knowledge of ITIL best practices around Incident & Request Management procedures.