Helpdesk Senior Associate Jobs in Bangalore - NTT DATA Services
Job Description
Req ID: 100846
We are currently seeking a Helpdesk Senior Associate to join our team in Bangalore, KarnÄtaka (IN-KA), India (IN).
Helpdesk Senior Associate at Grade-5 position in Service Desk
Must be a Graduate. B.Tech/B.E or any other technical degree preferred
Good communication skills with 1 year of international calling experience
Good comprehension & writing skills
Must possess excellent customer handling skills
Should be comfortable to work in rotational shift with 24x7 support window
Job Description: Provide L2 technical guidance in activities associated with identification, prioritization & resolution of reported problems through Phone, Email & Chat.
Activities include recognition, research, isolation, resolution & follow up steps.
Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Job Particulars
Role hr admin
Education BE/B.Tech, Any Graduate, Other Course
Who can apply Experienced (1 Years)
Hiring Process Face to Face Interview
Employment TypeFull Time
Job Id1132106
Job Category Recruitment
Locality Address
State Karnataka
Country India
About Company
NTT DATA Services
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