Helpdesk Senior Associate Jobs in Chennai - Meta Data Technologies Pvt Ltd

NTT DATA Services strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Helpdesk Senior Associate to join our team in Chennai, Tamil Ndu (IN-TN), India (IN). Provide application production support for tools used by L1 team. Provide first and second level support to website users and user administration and end-user training. Take ownership and liaise with ADS, ESM, CATE, Development team to resolve application related issues on a daily basis. Perform incident and problem management related to support of the Web application. Request data from ADS and/or ESM teams to assist in problem resolution. Establish and report the daily/weekly/monthly and any ad hoc relevant metrics as determined by Client. Ability to create reports as per Client Standard. Create and maintain internal training materials for team members and provide knowledge transfer to Client. Materials should have semi-annual review by Client. Maintain/Update fully documented procedure manuals (Run books) that provide step-by-step instructions for performing log review reconciliation of all log review services. Flexible to work in 24/7 shifts. About NTT DATA Services NTT DATA Services is a global business and IT services provider specializing in digital, cloud and automation across a comprehensive portfolio of consulting, applications, infrastructure and business process services. We are part of the NTT family of companies, a partner to 85 PERCENT of the Fortune 100. NTT DATA Services is an equal opportunity employer and will consider all qualified applicants for employment without regard to race, gender, disability, age, veteran-status, sexual orientation, gender identity, or any other class protected by law. Job Segment Consulting, Help Desk, Information Technology, Technology